Champion Windows and Home Exteriors

Jesus C. 

on BBB

5 years ago

I signed a contract with them for a Storm Door and a Patio Door with a Dog Door in it. The next day someone came out to measure and stated they could not match the key locks to my existing House Key. I stated that it was in the contract. The Rep then stated, if it's in the contract that is what you will get. But later that day I got a call stating they could not go through the contract as the company had gone through recent upper management changes which would not allow them to fulfill the contract. The options I was given w... read more

Charity A 

on BBB

5 years ago

We had new windows and 2 sliding doors replaced in Oct. They did not have all the materials to complete the job. We were told that they would be back before Thanksgiving to finish the job. It is now July and the job has still not be completed. We have been emailing and calling the two reps that we worked with for the project with no results. We have informed them that we have issues with a few of the windows and one of the doors. They have not contacted us back to schedule to complete the work. I would not work with this com... read more

Donald P 

on BBB

5 years ago

I have been calling since November 2019 to get warranty work on my mom's windows. Today is July 14, 2020. Most of the time I get a recording that says to leave a message and they will call back in 24 to 48 hours but I have never receive a call back. I have talked to a person twice and they said the same but I still have not received a call back. What good is a lifetime warranty if no one honors it? 

Mike B. 

on BBB

5 years ago

This is our second claim on Champion windows purchased less than 5 years ago. Two years after installment, we had a window begin leaking badly that required constant attention in every rain. Took nearly three months of jacking around to get that window replaced on warranty. Now, three weeks ago, two more windows began leaking badly just like the first. I've made numerous calls to our local company and corporate reps in Cincinnati and Fort Worth, receiving no call backs for more than two weeks. I finally got set up for a sche... read more

William 

on BBB

5 years ago

I ordered two replacement windows approx. 6 wks ago. I'm in Toney, AL but rec. a call from a lady who gave her name as Sally in Louisville, KY and she stated windows in and wanted to set up install date. This was left on my voice mail. Called back 2 times and each time had to wait 10 - 15 minutes to get a recording saying Sally not avail, leave a message. Third time I called got a recording saying that number was disconnected. Went to Huntsville, AL Champion office and explained problem, and was told all calls and scheduling... read more

Amanda B 

on BBB

5 years ago

We have a roof leak. We called and got someone out here to look at it a week later and he couldn’t find anything. He said he would come out and seal likely places. TWO WEEKS LATER after calling them 4 times to find out where this guy was and when he was going to show up we get someone else who says he found the leak but doesn’t have the materials to fix it. A WEEK LATER on the day of the appointment NO SHOW. We call and find out that they’re INTERNALLY SQUABBLING over who should come out and do the repair. We’ve gone a MONTH... read more

Tonia Y. 

on BBB

5 years ago

I am writing in to describe my recent interaction with Champion Window Company of Denver, LLC. This company is unethical and predatory in its pricing practices, lacks integrity and has demonstrated that they care very little about customer service. I would have provided a zero-star rating, but the system would not allow for that. On May 7, Johnny N. came out to my property to conduct a Sales Consultation. He explained that he had multiple years of experience both with consultations and with Champion's product portfolio. Upon... read more

Ann H 

on BBB

6 years ago

Lifetime warranty a lie if you are not original purchaser you have one year after you buy to report a problem. More than happy to send someone out for $$$ estimate ?? 

Todd N 

on BBB

6 years ago

Do not do business with this company!!! Huge rip-off! I paid over $5K for two patio doors to be installed and they did a horrible job. Multiple appointments were scheduled and no one showed up. When they did finally do the work the doors were not put in properly and wind was blowing through them, they cracked tile on my floor, the doors were crooked, there were big gaps at the top of both doors, the paint around the doors were horrible, and the doors would not close and lock smoothly. They promised that these would be the "b... read more