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Champion Windows and Home Exteriors
- Windows Installation
- Seattle, WA
About this business
Location details
Seattle, WA, 98166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 6:00 p.m. | |
| Tue | 5:00 a.m. to 6:00 p.m. | |
| Wed | 5:00 a.m. to 6:00 p.m. | |
| Thu | 5:00 a.m. to 6:00 p.m. | |
| Fri | 5:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 6:00 p.m. | |
| Sun | 6:00 a.m. to 6:00 p.m. |
I have been calling, and e-mailing Champion regularly for several months with no callback. I need service on my (expensive) patio room....I am getting the run-around. I am very disappointed and am not getting the service I was promised in the beginning. The workmanship was shoddy---the screens don't slide. One of my windows has a broken seal (thus condinsation forms). There is rust & a hole on an electrical metal track. Now I find out there is no one locally to call to fix the problems. Reading the reviews below, I am not th... read more
Business response:
We apologize for these problems, *****, Please call us in customer care so we can help resolve this - (513) 327-7338. Thank you.
Champion Windows *** ******, WI Pros: Salesman was great of course. The staff was professional and courteous. Cons: I had to basically project manage their work which is complete **. They said for a whole house, 24 windows and wraps it would take 2-3 days. Its been 3 months and they still haven't finished the wraps. I had to check in with the someone consistently just to see when they were coming next or rather keep reminding them to finish. Simple asks such as "please complete the left side first as my neighbors are on vaca... read more
Business response:
We're very sorry we did not meet your expectations for your project regarding communication and materials left behind. We take these comments seriously and will address with our team in order to improve gpoing forward. Thank you.
Champion promised a 30% discount off my sunroom being considered. Champion increased the price of that room by more than 30% then reduced that inflated price by 30%. They gave me an impression that they would finance the loan for supplying the room only to later state they have a company that’ll finance what is probably its retail price and informed me to seek another personal loan to cover all other cost. Costs for which I wasn’t given an invoice to justify its total cost.
Business response:
** - we apologize for not meeting your expectations and would like to discuss the issues you've raised in greater detail to udnerstand what happened and review your contract. Please call us in customer care at (513) 327-7338. Thank you,
Manager came with salesman, misquoted price did not want to honor.
Business response:
We're sorry to hear of this, *******. If there's anything we can do at this point, please give us a call in national customer care. We'd love to discuss it with you - (513) 327-7338.
Champion promised a 30% discount off my sunroom being considered. Champion increased the price of that room by more than 30% then reduced that inflated price by 30%. They gave me an impression that they would finance the loan for supplying the room only to later state they have a company that’ll finance what is probably its retail price and informed me to seek another personal loan to cover all other cost. Costs for which I wasn’t given an invoice to justify its total cost.
Business response:
** - we apologize for not meeting your expectations and would like to discuss the issues you've raised in greater detail to udnerstand what happened and review your contract. Please call us in customer care at (513) 327-7338. Thank you,
i think this company is in serious trouble. worst experience i have ever gone though. only thing that went ok was the salesman. terrible install job and poor customer service. finally after 4 months i got a decent installer to fix what 4 others could not. there late beyond 2 hour window, wont return calls promptly . lie right to your face. used them 15 years ago and was great. now i would not tell anyone to use them. even the quality control at plant is shabby . alot of things they had to come back and fix were quality issue... read more
Business response:
We're very sorry to hear we did not live up to your expectations, Ralph. We take your comments seriously. We will look into the quality issues you mention and make sure we improve our process going forward. Thank you for your feedback.
I am a previous Champion customer and purchased windows, front door, and French patio door from them over the past 10 years. We decided to add a storm door, which we signed for on June 19, 2020 and paid half on that date. The gentleman came out on June 23, 2020 to re-measure the frame. I contacted Champion on August 10, 2020 to request a status update since I had not heard anything from anyone. I was told storm door would be arriving that week and I will be called to setup installation. Surprise no call, I did a follow up ca... read more
Business response:
We're very sorry to hear this, ********If you would like to give us a call in customer care, we'll do what we can to make it right - (513) 327-7338. Thanks.
They promised to make a Sunroom in March. This is August and absolutely nothing's happened in my backyard till date. They won't start the work and won't even refund my money so I may go else where. I have left multiple vmails last week and this morning and gotten no response so far.
Business response:
We're very sorry to hear this* ****. We in national customer care would like to work on this for you. Please give us a call at your convenience - (513) 327-7338. Thank you.
I got my siding put on the end of November to middle of December 2019. I asked if would be to cold for them to put it up and was told no. Come spring my Shake siding that was put on in the front of the house started to buckle. Couldn't get anyone to come to look because of the virus. A John came and looked and took pictures of the house. Stacie worked very hard to get the crew to come out and fix it. The first Sat. was a no show. The next time was on a Sat. and again a no show. The following Monday they came and fixed one pa... read more
Business response:
****** , we’re so sorry you’re not happy with the service you received. We appreciate you alerting us. We would like the opportunity in national customer care about this. Please call us at (513) *********
Frequently asked questions about Champion Windows and Home Exteriors
How is Champion Windows and Home Exteriors rated?
Champion Windows and Home Exteriors has a 3.3 star rating with 1,772 reviews.
When is Champion Windows and Home Exteriors open?
Champion Windows and Home Exteriors is closed now. It will open at 5:00 a.m.