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Champion Windows and Home Exteriors of Boise
- Windows Installation
- Boise, ID
About this business
Location details
6010 W Franklin Rd, Boise, ID, 83709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Ability to run a simple project and keep client informed is possibly at the kindergarten level, but no way is it higher. From order entry to delivery I have had miscommunications, errors, double Billings, wrong door ordered and installed. It is one failure after another and the sales guy and the “manager” just hide and refuse to make any effort to make it right. Not only will I not recommend champion, I will actively not recommend champion.
Business response:
Matt C., we're deeply troubled by your experience with Champion of Boise. Your detailed feedback highlights significant failures across our service. While we're glad Brad's installation met expectations, we recognize the overall experience was unacceptable. Champion Corporate is committed to addressing these issues and improving our processes. We sincerely apologize and hope to make amends.
Better communication throughout the LENGTHY process
Business response:
Beth S., thank you for your detailed feedback on your experience with Champion of Boise. We sincerely apologize for the communication breakdowns and delays you encountered. We're grateful for your patience and appreciate you highlighting areas where we fell short. It's wonderful to hear that our installation crew exceeded your expectations with their professionalism and care. We're committed to addressing the issues you've raised to improve our service. We value your business, and we'll use your feedback to enhance our proce... read more
Quality not what I expected for the price. Nothing was kept clean. Project manager failed to contact me after I had issues multiple times. He just had the install crew contact me. They cut my internet cable day one and I got that fixed but the last day they actually moved my fiber box enough that it broke the fiber at the ground. I had no internet all weekend which sounds weird to say but all my tv and work I can do from home is on the internet so it was a real pain. The install crew did pay the bill for the internet company... read more
Business response:
Thomas R., I sincerely apologize for your disappointing experience with Champion of Boise. We've clearly fallen short of our standards and your expectations. I'm deeply concerned about the issues you've detailed, from the cleanliness problems to the damage caused during installation. Your feedback about the project management, workmanship, and value is alarming and not representative of Champion Corporate's commitment to quality. We take full responsibility for these shortcomings and would like to make things right. I'll per... read more
You're quick to take my money but not follow through with the screen repair (case # CAS-996267-Q6M9V8) & missing screens.
Business response:
Benicia M., I sincerely apologize for the frustrating experience you've had with Champion Corporate and Champion of Boise. We've clearly fallen short of our standards, and I'm deeply concerned about the issues you've raised, including the unresolved screen repair, missing screens, installation problems, and lack of follow-up. I assure you we take these matters seriously and will investigate your case (CAS-996267-Q6M9V8) immediately. While I'm glad you had a positive experience with Mark, our salesperson, we recognize that th... read more
why do I have to go through a third party to purchase your product. Why,can:t I pay Champion direct I hate all the hazel to go through third party.
need to have the measure guy or a person to let home owner know about out door shrubs and all indoor needs to be taken care before installation. The customer support person Sierra Huckeba needs to not lie to customers about sending back emails and when she gets back from 4th to reply to messages and change her message that she would be out of town i had to call several times and leave messages to get a reply. My time is valuable and i would expect more Courtice from a professional company. Your installation crew were great. ... read more
Not likely!
Defective windows on original install and replacement windows defective. Now being told to wait again and no one has the authority to make it right.
Frequently asked questions about Champion Windows and Home Exteriors of Boise
How is Champion Windows and Home Exteriors of Boise rated?
Champion Windows and Home Exteriors of Boise has a 4.5 star rating with 2,036 reviews.
When is Champion Windows and Home Exteriors of Boise open?
Champion Windows and Home Exteriors of Boise is open now. It will close at 7:00 p.m.