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Champion Windows and Home Exteriors of Chattanooga
- Windows Installation
- Chattanooga, TN
About this business
Location details
3902 Volunteer Dr, Chattanooga, TN, 37416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Though they were finally installed (and no issues with the actual installation), I was told installation would be 4-6 weeks after I signed the contract - in reality it was more than double that time. I kept getting the run-around every time I called to check on the installation status. I later found out that the person who puts in the orders had quit and my order didn't get put in after I signed the contract. Also, I'm not seeing the energy savings they stated I would see. We keep our thermostat the same as last summer and o... read more
Very disappointed. Feel like it was bait and switch.
They promised windows by July, July came and went. They never called to say that they were delayed, we tried to cancel, they tried to strong-arm my mother who is 83 years old. We are selling the house, didn't want the windows, they forced her to put them in, and the doors are not ready yet. The salesman also promised to be there at install and never showed up. I don't think anybody should use them ever again.
The Windows are great, but the poor communication of the Chattanooga office with us, as clients, was VERY POOR. We were the ones calling and calling to get any information. When twice no one came at the appointed time, no one informed us why. We had to keep calling, and finally had to resort to contacting the Closing Office to let them know what was going on. Only then would we hear from the Chattanooga office.
CS is nonexistent. No CB no update. No feelings that anyone even cares once you get order. This will be my 2nd room if I ever get it. Min 30min wait for Call with line dropped and process re started. I am a nurse I understand Covid and poor staffing and people sick, however updates with a voice that you mattered would have made a difference. I was an avid customer and have sent you many customers over the year. (Past tense)
I am tired of making phone calls, talking, and fighting. I am just tired.
Frequently asked questions about Champion Windows and Home Exteriors of Chattanooga
How is Champion Windows and Home Exteriors of Chattanooga rated?
Champion Windows and Home Exteriors of Chattanooga has a 4.4 star rating with 2,587 reviews.
When is Champion Windows and Home Exteriors of Chattanooga open?
Champion Windows and Home Exteriors of Chattanooga is open now. It will close at 9:00 p.m.