Champion Windows and Home Exteriors of Cleveland

Cornelius W. 

on GuildQuality

5 years ago

Jake was rude and disrespectful after our contract was already in process. Poor communicationLacked Timeliness of resolving issuesWe called several times to mgmt and no return calls for weeks. It took over a month to resolve issue. 

Richard J. 

on GuildQuality

5 years ago

From the sale, to the wrong ordering, to my 3-part installation, to the CEO, to customer service follow-up, to to billing error. This has been a real disappointment as I am a repeat customer. 

Keith B. 

on GuildQuality

5 years ago

The first crew showed up to install a new sliding glass door. Not only did they install it improperly, but then denied that it was their problem. Someone else came by the view the issues and immediately agreed that it was not done properly. We had to wait weeks and miss work to have them come back to reinstall the door. 

Matthew B. 

on GuildQuality

6 years ago

I would rate this a zero at the moment. My concerns need to be addressed. It is disappointing that nobody has contacted me regarding the email that I sent. I feel that it should have been responded to immediately. 

Cynthia K. 

on GuildQuality

6 years ago

Installation took longer than expected. I had to call twice for an update. 

Kim W. 

on GuildQuality

6 years ago

I did not get one of the storm doors I ordered. After weeks of delay, I was told that the door I requested could not be made in any color but white. However, when the doors were finally installed, the style was not the same as I ordered and it lacked the key lock I had deliberately chosen. I am sorry I didn't choose a different contractor for this project.