This profile has been claimed by the business owner or representative.
Champion Windows and Home Exteriors of Louisville
- Windows Installation
- Louisville, KY
About this business
Location details
4203 Bunton Ct, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
After four months, the installation is still not complete. I would not recommend a company that takes so long to install windows that were promised to be installed on one day. The most important window was broken and 13 other windows were ordered incorrectly, and one window was measured incorrectly. This shows a serious failure by management, even though sales and insulation personnel were great.
Business response:
Joe L., I sincerely apologize for the extensive delays and issues you've experienced with your window installation from Champion of Louisville. Your frustration is completely understandable, and we've clearly fallen short of our commitment to quality and timeliness. While I'm glad you had positive experiences with our sales team and installers, the overall project management has not been up to our expectations. We take your feedback very seriously and will use it to improve our processes. I assure you that we're working dili... read more
First door ordered 8/31, when installers came door was measured wrong. On second door arrival was too small, was measured wrong. Installers had too build up our door frame for install this door this week.
Business response:
BRENDA G., I sincerely apologize for the frustrating experience you've had with Champion of Louisville. The multiple measurement errors, lengthy wait times, and communication issues you encountered are unacceptable. We deeply regret that this fell so far short of our standards. While I'm glad our installation crew provided excellent service, I understand this doesn't make up for the overall poor experience. Your feedback is invaluable, and we'll use it to improve our processes, especially in door measurements and customer co... read more
Constantly lied to by your salesperson and follow-up Still missing final promise. Been on this since April 2025. I write bad
1. Look at Menards quality. Windows similar quality for less than half. Despite being told my storm dorm was built by champion, it’s a Larson. Could get a better door from Menards for less than half. Spend all this money for uv windows and my door doesn’t block the heat. Why wasn’t I told that? Either tell me or do it.
Please make a link for payment easy. I cannot pay as your link provided!!. Need to provide the test for what You explained to your customer from beginning. Example: as the heat cannot go through the windows as expanded!.
Communication was HORRIBLE. I do NOT want to use Champion again. I need more windows replaced and am weighing the pros and cons of going with the poorer quality company just so I can get someone to talk to me. I ordered my windows in MARCH and was told 6-8 weeks but couldn't get anyone to tell me anything for MONTHS. My money was taken quickly, though. We reached out to Champion multiple times; it was difficult to reach a live person and when we did, at least twice we were told that a message would be sent to the appropriate... read more
This has not been a pleasant home improvement experience. I would not recommenend this company.
I would tell them to make sure and double chech your order. I was not pleased with the process to qualify for loan. I was not told from beginning how the loan process was. I needed to go thru all 3 credit bureaus.
See below. And, also because I paid for a front storm door that you do not actually sell. The cost of that door is $1600, which I was asked to pay in full on the day of sale in order to get financing. I asked for a check as my financing is with your recommended financing carrier, and I need that check to pay off the financing. I have not heard back.
Frequently asked questions about Champion Windows and Home Exteriors of Louisville
How is Champion Windows and Home Exteriors of Louisville rated?
Champion Windows and Home Exteriors of Louisville has a 4.5 star rating with 2,744 reviews.
When is Champion Windows and Home Exteriors of Louisville open?
Champion Windows and Home Exteriors of Louisville is closed now. It will open tomorrow at 8:00 a.m.