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Champion Windows and Home Exteriors of Louisville
- Windows Installation
- Louisville, KY
About this business
Location details
4203 Bunton Ct, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I was highly impressed with the quality of their workmanship and their product. They resolved most of my problems, and the installation crew was great. I was very impressed with the crew's congeniality, team work, and their cleanliness. Most construction crews leave a mess, but they always made sure to clean before they left.
I would highly recommend Champion. Their sales team showed up on time. The installers were very neat and clean, and they did the job in a very timely manner.
Their quality of work and the quality of materials used are better than any other company that came out. We have never had an issue with the company and in the instance of an issue with a product they come out without hesitation and fix it. That is something that cannot be said about everybody. I have and will continue to recommend them to others.
I would recommend Champion Windows to others because of the quality of their installation, the professionalism of the installers, and the quality of the materials.
See next answer.
Business response:
Dear Mrs. Lewis, Thank you for taking the time to share your feedback with us. We value your experience and want to make sure your concerns are properly addressed. We would like the opportunity to better understand your concerns and work toward bringing your customer experience up to the standards we strive to provide. Your local Champion of Louisville office has been made aware of your feedback, and a member of the local team will be reaching out to you within 48 hours to discuss your concerns and determine how we can assis... read more
We went with champion because the people that came to give us an estimate. First did not have good quality windows. Unfortunately champion did not have a black option and did not have the option for tinted window windows. The workers did not totally clean up when they left. When they came to put in the final window because it had been a wrong measurement. There was aluminum pieces that we had to vacuum up. We like the windows very much and gave your card to the neighbor who also thought they looked nice. The process was a li... read more
Business response:
Thank you for taking the time to share your honest feedback. We’re glad to hear that you’re happy with your new windows and even recommended Champion to your neighbor! We also appreciate you being candid about the areas where the process could have gone more smoothly. Your feedback is important to us, and we’ll use it to help improve the experience for our customers. Thank you again for choosing Champion and for your patience throughout your project!
The most important aspect of the project was to have a screen door on the front. They left it out and my salesman won't call me back. I paid $90,000 for this project, and didn't get what I wanted. TERRIBLE.
Business response:
We apologize for your experience. A member of our local division has been notified and will contact you within 48 hours.
Wrong trim color was installed. Rescheduled a new contractor to come replace with correct trim and they were given the wrong trim color. Tried calling the contact from Champions and no return call or reply to text.
Business response:
We’re sorry to hear about the issues you experienced with the trim color and the difficulty in communication. We have notified the local Champion division of your concerns and asked them to review the situation. A member of the local team will be reaching out to you within 24–48 hours to discuss this further and work toward getting the issue resolved. Thank you for bringing this to our attention, and we apologize for the frustration and inconvenience this has caused.
I thought the windows would block more of the outside noise than they do.
Business response:
Thank you for sharing your feedback. We understand wanting to enjoy a quieter home, and we appreciate you sharing your experience with your new windows. Champion windows are designed to help reduce outside noise, but they are not designed to completely block or cancel all exterior sounds. Many factors can impact how much noise is heard inside the home, including the type of sound, surrounding environment, and the construction of the home itself. We appreciate your feedback and are glad you chose Champion for your window proj... read more
Frequently asked questions about Champion Windows and Home Exteriors of Louisville
How is Champion Windows and Home Exteriors of Louisville rated?
Champion Windows and Home Exteriors of Louisville has a 4.5 star rating with 2,744 reviews.
When is Champion Windows and Home Exteriors of Louisville open?
Champion Windows and Home Exteriors of Louisville is closed now. It will open tomorrow at 8:00 a.m.