Champion Windows and Home Exteriors of St. Louis

Barb S. 

on GuildQuality

a month ago

They had a create a "punch list" for areas on the windows that were done poorly both from the factory and from poor install that needed to be repaired. I really was not happy that these supposedly high quality windows needed to be repaired due to poor quality control both at the factory and during install. It has taken over 2 months to get these items corrected to the way they should have been from the start. When I contacted Bob, the install manager, on day of install he was rude and extremely unprofessional so I requested ... read more

Wendy C. 

on GuildQuality

a month ago

First, door took months, then when delivered it was wrong( missed day off work) then they tried to cash check with different amount on check, whole thing with bank, then workers showed up( subbed out) in workout shorts and crocs, 1 worker caught on camera going thru owners belongings . Very unprofessional all the way around 

Review in Ballwin, MO 

on GuildQuality

2 months ago

I was been told by the salesman when I signed the contract that it would be done in 3,4 weeks. Two months later I have not heard anything from the company except for the second and third payment. I called couple times and got no answer. Finally I got it installed after 3 months. 

Ann B. 

on GuildQuality

2 months ago

We had several problems that we noticed right after installation: a cracked window, screen issues and messy caulk on some of the windows. I have also noticed now that we can have the windows open that NONE of the screen frames seal to the window! You can see daylight between the screen frame and the... 

Susan R. 

on GuildQuality

6 months ago

I have already filled out one review and this is the THIRD request for a review. Please stop sending these. 

Janice S. 

on GuildQuality

7 months ago

Three windows were installed incorrectly There are no window wells They did not clean up after themselves There are black marks on the walls 

Andrew F. 

on GuildQuality

8 months ago

8 out of 18 window sashes were incorrect. Champion has opened a work order to correct them but it will take 3-5 weeks for the correct sashes to arrive. 

Thomas P. 

on GuildQuality

9 months ago

We were told the existing shutters would not hinder installation. well it was a problem. I had to pay someone to remove the shutters and replace after window installation. and no effort was made to clean the window panes or the smuches off the inside and outside trim. I had to pay some one to clean up. Pella and Anderson had a person designated to cleanup. never again. the windows are super. it was just process to get there. no I need not read all of the small print. 

Diane B. 

on GuildQuality

a year ago

There rep, Paojen was & still is wonderful. Thanks Paojen. However the installers didn't speak English and it made it hard to communicate with them. They did a really crappie caulk job. However, upon contacting Paojen, the manager Bob said he is coming out tomorrow to,I hope make it right. So u can send me a new survey after it is made right.