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Champion Windows and Home Exteriors of St. Louis
- Windows Installation
- Fenton, MO
About this business
Location details
29 Cassens Ct, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Communication was very poor in general. I was forced to repeatedly call for updates, and several times I was told someone would call me back and they never did, forcing me to call again. Entire process was delayed because they didn't have the right phone number in our account, even though we've been Champion customers for over 20 years. Weird email interaction with a Champion salesperson (Bobby Williams, not Paojen) who kept writing me saying he would give me some kind of deal with no details. I tried to set up a time to tal... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the communication issues you encountered and for the delays caused by incorrect contact information. We’re glad to hear the installation itself went well. Your input helps us serve our long-time customers better, and we appreciate your loyalty to Champion over the past 20 years. Management will be in contact with you within 24-48 hours.
I was told two weeks ago that my storm doors were in. I’ve called the installer three times and he hasn’t returned my calls.
My window replacement started in late March and after they tried to install incorrect sized windows this summer I am still waiting for corrections to poor installs of the 2nd round of windows. I call and call and get no call backs from the operations manager. Is he gone like the Sales Manger back in June?
Business response:
Jeff B., I sincerely apologize for the numerous issues you've experienced with your window replacement from Champion of St. Louis. Your frustration is completely understandable, and we've clearly fallen short of our standards. I'm escalating your case to our management team to address the incorrect sizing, poor installation, lack of communication, and unresolved problems. We will contact you immediately to schedule the necessary repairs. Your experience is unacceptable, and we're committed to making this right. We value your... read more
Beware the “2 free windows” offer. The price will not explain this offer.
No communication job took way to long and gutters still off
I could have had the same type of guys install windows for $400 each window. But we used a reputable company that sold us on a warranty and great satisfaction. We are in love with our windows and the sun beaming on them keeps it cool in our home without shades/curtains. But one of our screens was tore during installation. Honestly if we would have accidentally tore a screen ourselves I'd just let it be or replace it myself. But to have our new windows just put in and find a hole in a screen was unfortunate. No one seems to w... read more
Business response:
Amber K., thank you for your detailed feedback about your experience with Champion of St. Louis. We're thrilled you love your new windows and appreciate their quality. However, we sincerely apologize for the damaged screen and the lack of resolution. This is not the level of service Champion Corporate strives to provide. We take full responsibility and will ensure a new screen is installed promptly. Your concerns about warranty fulfillment are valid, and we assure you this isn't indicative of our usual process. We value your... read more
The salesman was awesome. The installation crew workmanship was questionable at best.
Many quality of work concerns that are still outstanding. If resolved my value will change
Business response:
Brett T., thank you for your detailed feedback on your experience with Champion of St. Louis. We sincerely apologize for the outstanding quality concerns you've highlighted. Your satisfaction is our top priority, and we're committed to resolving these issues promptly. While we're pleased to hear positive feedback about our sales team and office staff, we understand that the unresolved workmanship issues are significantly impacting your overall experience. Please know that we take your concerns seriously and will have our qua... read more
I asked for a breakdown of cost for the windows from my salesman and never received it after being told he would send it. It made me suspicious of what the real cost was versus the sale price I was supposed to have received.
Frequently asked questions about Champion Windows and Home Exteriors of St. Louis
How is Champion Windows and Home Exteriors of St. Louis rated?
Champion Windows and Home Exteriors of St. Louis has a 4.4 star rating with 2,264 reviews.
When is Champion Windows and Home Exteriors of St. Louis open?
Champion Windows and Home Exteriors of St. Louis is closed now. It will open at 8:00 a.m.