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Champion Windows and Home Exteriors of St. Louis
- Windows Installation
- Fenton, MO
About this business
Location details
29 Cassens Ct, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Not that please with my new windows, when it rains, there are thousands of rain drops on windows, my old windows did not do that.
Business response:
We are sorry to hear about the rain drops on your new windows. Please contact us at (636) 764-0470 to resolve this issue.
Job still not completed and not satisfied so I would not at this point recommend anything.
Business response:
We value your opinion and understand your frustration with the incomplete job. Please contact us at (636) 764-0470 to resolve this.
Didn’t appreciate the ultimatum sales approach. Also, the impression was local company and professional installers. One person on the install crew spoke English. The conversations in front of me were all in Spanish. Paid a premium price for less than a premium experience.
Business response:
We apologize for falling short of your expectations. Your concerns about our sales approach and service experience matter. Please contact us at (636) 764-0470.
windows are expensive, get estimates
Communication was very poor in general. I was forced to repeatedly call for updates, and several times I was told someone would call me back and they never did, forcing me to call again. Entire process was delayed because they didn't have the right phone number in our account, even though we've been Champion customers for over 20 years. Weird email interaction with a Champion salesperson (Bobby Williams, not Paojen) who kept writing me saying he would give me some kind of deal with no details. I tried to set up a time to tal... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the communication issues you encountered and for the delays caused by incorrect contact information. We’re glad to hear the installation itself went well. Your input helps us serve our long-time customers better, and we appreciate your loyalty to Champion over the past 20 years. Management will be in contact with you within 24-48 hours.
I was told two weeks ago that my storm doors were in. I’ve called the installer three times and he hasn’t returned my calls.
My window replacement started in late March and after they tried to install incorrect sized windows this summer I am still waiting for corrections to poor installs of the 2nd round of windows. I call and call and get no call backs from the operations manager. Is he gone like the Sales Manger back in June?
Business response:
Jeff B., I sincerely apologize for the numerous issues you've experienced with your window replacement from Champion of St. Louis. Your frustration is completely understandable, and we've clearly fallen short of our standards. I'm escalating your case to our management team to address the incorrect sizing, poor installation, lack of communication, and unresolved problems. We will contact you immediately to schedule the necessary repairs. Your experience is unacceptable, and we're committed to making this right. We value your... read more
Frequently asked questions about Champion Windows and Home Exteriors of St. Louis
How is Champion Windows and Home Exteriors of St. Louis rated?
Champion Windows and Home Exteriors of St. Louis has a 4.4 star rating with 2,193 reviews.
When is Champion Windows and Home Exteriors of St. Louis open?
Champion Windows and Home Exteriors of St. Louis is open now. It will close at 8:00 p.m.