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Charbonos
- Avon, IN
About this business
Location details
128 N Avon Ave, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Server was not attentive. Had to ask several times for refills. Food was ok. Chicken was overdone and dry. Filet lacked flavor. Don’t think I will be back. For the $ spent the food not worth it. Poor overall service and sloppy.
Business response:
Hello– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 272-1900 and we'd be happy to hear how we can do better. Our sincerest apologies, Charbonos
For the price you wld think the food wld be good. Pizza was soggy the chicken in pasta dish was rubbery and noddles were soaking in sauce. Hardly seen our server and when we did we had to ask for things we had already requested. It’s been awhile since I have been to Charbonos & I remember it being so much better. This visit was really disappointing.
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
Ate here for our anniversary and was sad to see they no longer serve prime rib.
Business response:
Thank you for the review! We hope to see you again soon and earn that fifth star!
They have made some menu modifications recently that have not been well received. Took a couple of very popular items off the menu. Who does that? They also discontinued half price wine night and half price martini night, which were crowd favorites and brought in a lot of business. I just hope they don’t lose too much business over these apparent poor decisions. As they say, if it isn’t broken, don’t fix it. 🙂
Business response:
Hello Tom, thank you for the review and feedback!
Tried one more time! And…. Terrible!!! We had to swat at flies for the whole time!!! Steaks came out purple and we ordered medium. They refired them twice and turned out nasty! See pictures! My wife NEVER got her soup. This place went to crap!!! Do not come here! Half empty on a Saturday night… wonder why? To the owners!!! Please!!! Shut this place down. Fire all management, rehire, and retrain EVERYONE!!! The photo of the to go container is the filet that my wife was served! The pic of the napkin is one of the 20 flies t... read more
Business response:
Thank you for you review and taking the time to share with us your experience. We pride our selves on providing a high level of service and food. We apologize for the issues you had in regards of your under prepared steaks and your wife not receiving her soup. I would like to connect with you to get more details about your visit, if you would like to email me at pbutterly@crgdining. Thank you again for taking the time to share your feedback. Patrick Butterly Director of Operations
Food was pretty good but it took 40 minutes before we got silverware. Our server was new so we were not holding it against her. Just like most places, I assume they were probably under staffed which caused the kitchen to back up. Chicken club was good calamari app was good the medallions with lobster risotto which was too salty and lacked lobster.
Business response:
Hello, I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at charbonos@crgdining.com , I'd love to see how I can make things better.
Son going off to college!
Business response:
That's awesome! Congratulations and good luck!
Wife’s birthday reserved for party of 6-7 they had to move us which was fine because it sat our party. Ordered drinks waitress didn’t take full order of drinks and didn’t come back till it was time to place our order. Orders went in and she only asked one person for drink refill. Food came out 2 of the chicken alfredo Style meals had no Alfredo sauce, one of the chicken parm had to be sent back the meal tasted bad like it was sour. At the end of the meals she took our reciepts to the table and didn’t ask for desserts. We had... read more
Business response:
We are so sorry about your experience Ronnie. We can assure you that is not the CRG or Charbonos standards for service. Please if you could give us a call at (317)-272-1900 and let us gather some information about your experience and also let us find a way to make up for it we would greatly appreciate it. Thank you!
Service was slow and food was cook to temperature
Business response:
We are so sorry you didn't enjoy your experience with us. We would love for an other opportunity to wow you with our amazing serves. Please reach out to us via phone and we will make sure you are taken care of properly. Looking forward to seeing you soon!
Frequently asked questions about Charbonos
How is Charbonos rated?
Charbonos has a 4.4 star rating with 7,727 reviews.
When is Charbonos open?
Charbonos is closed now. It will open at 11:00 a.m.