This profile has been claimed by the business owner or representative.
Charbonos
- Avon, IN
About this business
Location details
128 N Avon Ave, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Changed our reservation from a Hitop for two in the bar to a table for six in the main dining room due to having children in the party. Spoke to hostess by phone to make the change from an open table reservation. We spoke in particular about changing from t he Bar to the main dining room. When we got to the restaurant our reservation said table for 6 in the bar. It took almost 1 hour to get seated at a table in the main dining room. Very disappointed in the communication. We are long time VIP members and usually have g... read more
Business response:
Hello Mark, thank you for the feedback. We apologize for the inconvenience and will certainly take this into consideration to improve on communication.
Two of us had dishes that included some sort of pasta. In both cases the pasta was either over-cooked or had sat under a heat lamp for an extended period of time. The pasta was a congealed mess. Since we have been customers at Charbonos for years, this was very disappointing.
Business response:
Hello John, thank you for the feedback. It seems like we might've dropped the ball during your experience with us. Please email us back at charbonos@crgdining.com and leave us a detailed explanation of your experience. We would love to have a dialogue with you
Felt at first our server was accusing my wife of
Business response:
Thank you so much for your feedback, we look forward to seeing you again soon!
We made a reservation for standard they gave a high top in bar waitress messed quite a few times our of what we ordered and it really just went down hill but one bad experience won’t keep us away
Business response:
Hello Terri, we appreciate your feedback and hope we can improve next time!
Had been here before and had a good meal. Tonight - not so good. Horseradish salmon was overcooked, as were the vegetables and swimming in some type of sauce. Did not detect any horseradish in the dish. The lasagna was equally unimpressive. No flavor! Service was slow and inconsistent, although our server was very nice. I assume they are understaffed.
Business response:
We are certainly sorry to hear about this. We definitely would like to resolve this issue. Please send us an email at charbonos@crgdining.com so we can further assist you. Thank you and have a nice day.
The bills were mixed up when brought back to our table, so I wound up paying for someone else’s ticket.
Business response:
We are certainly sorry to hear about that. By the looks of the review it seems everything else was fine. That's good. We definitely would like to resolve this if it is an issue. Please send us an email at charbonos@crgdining.com so we can further assist you. Thank you and have a nice day.
Business response:
We apologize that you received subpar service. We would like to hear more about your experience here. Please call us back at (317)-272-1900 so we can further discuss your experience.
Business response:
We apologize that you received subpar service. We would like to hear more about your experience here. Please call us back at (317)-272-1900 so we can further discuss your experience.
Been there several times over many years but my food not speaking for the other people was not even close to par that I have had many times. The fish was like leather not at all good
Business response:
Hi David, I'd like to personally apologize for your visit with us. Unfortunately, it seems that we dropped the ball and we would like to apologize. If you could please email me at charbonos@crgdining.com I'd love to see how I can make things better.
Frequently asked questions about Charbonos
How is Charbonos rated?
Charbonos has a 4.4 star rating with 7,727 reviews.
When is Charbonos open?
Charbonos is closed now. It will open at 11:00 a.m.