Charter Senior Living of Charlotte

Anonymous 

on AplaceForMom

10 months ago

Their call buttons for the residents at the beginning didn't work. So the only way to get help was if someone came and checked on my loved one. The facility was taken care of, except for their outdoor areas. The regular staff have been very friendly and are so helpful and provide great care. The meals are average. In December, policies are changing and there will be charge for residents to eat in their rooms. I think the overall cost is average. 

David T Jackson 

on AplaceForMom

a year ago

[names removed]l have been incredibly helpful resources for me during this stressful transition. The way that all the staff interacts with residents and their families shows genuine care and they are legitimate experts at what they do. If you need assistance with any part of the assisted living or memory care transition process, you can rest assured knowing that the team here will absolutely have your back. They will help you to work through any worries you may have about placing your loved one and will build strong friendsh... read more

Zach Donahue 

on AplaceForMom

a year ago

As a third party provider for Charter Senior Living of Charlotte over the last three years, I thoroughly enjoy my time with its seniors, families, and staff on a weekly basis. Charter's care staff are always willing to learn and grow in order to provide the best care and quality of life to its residents. Its location is minutes away from Uptown and South Park making its location very convenient and appealing. Their on site Primary Care Provider helps accommodate and provided timely care for its seniors to avoid frustration o... read more

Jamie I. 

on AplaceForMom

a year ago

Charter Senior Living of Charlotte is a beautiful community. The renovations are great!!! [name removed] is one of the most respected and resourceful people in the senior industry!! She has a wealth of knowledge and experience!! 

George W 

on AplaceForMom

a year ago

My husband has dementia. The staff has allowed him to engage in activities with others, because he’s a people person. They play music and take walks outside. He seems happy there. The facility is very nice and clean. 

Anonymous 

on AplaceForMom

a year ago

I'd say it was an overall good experience (for the situation) the residents were always clean, I'd say the biggest issue was disappearing items / laundry but that is the nature of memory care I would have liked some fresher / healthier options - I realize it is institutional food but it seemed heavy on fried items at times. 

Pennie C 

on AplaceForMom

a year ago

My sister has only been a resident at Charter for a short period of time, but so far it has been a favorable experience. The previous facility that she was living was good, but the rate increases after the first year became financially draining on her. 

Anonymous 

on AplaceForMom

a year ago

The sales specialist [name removed] is amazing! I was way out of my comfort zone looking for a place for an 87 year old. She has no family - no one. My boss had as her 5th grade homeroom teacher. She has kept in touch after all these years! She didn't respond to calls so we did a wellness check and learned she had fallen and been in her house for 4 days before medics found her. We found her on day 18 at the hospital! I called [name removed] desperately looking for a space for her. I had no idea what her medical concerns were... read more

Anonymous 

on AplaceForMom

a year ago

Friendly caring staff who go out of their way to develop a rapport with their residents. Always responsive. They are completing a renovation. All of the areas that need improvement should improve once the renovation is complete.