Charter Senior Living of Charlotte

Anonymous 

on AplaceForMom

3 months ago

In my opinion, the beautiful facility is under staffed and the staff on hand was not trained to care for my husband. He was left alone a lot so he was allowed to wander around and ended up in other patients rooms. My husband has Alzheimer's disease. They ended up sending him to the hospital without my consent, last straw for me. The ER doctor is the way I was notified because she didn't know why he was there. Bottom line, they're not equipped for people with dementia. 

Anonymous 

on AplaceForMom

6 months ago

Putting humans in a warehouse for old people is a tragic experience. Memory Care is the worst. Charter Senior Living is a for profit enterprise. Costs are cut to make a profit. This showed in some of the low quality caregivers they hired and some of the med techs they hired. The people who worked there were a mixed bag. Some were caring and attentive to my wife and some just ignored her or did not try to help her. When I tried to get answers to medical questions, it was extremely difficult. One of the med techs was as helpfu... read more

Anonymous 

on AplaceForMom

6 months ago

Make sure the facility has enough help to care for your love ones. GO and check out the place when they don't know your coming My husband had to eat puree and hated it we ask to change it. It had to be done doctor. It took oolong to get things done. He also couldn't see and they feed him after 3 times they took food away. If he needed water he could not fine class. Very few activities. Not even a few in a wheelchair. That was wrong place for my husband he was only there for 24 days. I should have never put him there. 

Anonymous 

on AplaceForMom

8 months ago

I definitely would not recommend this place to anybody. It's way too expensive for the care that they get. A lot of the staff was just sitting around on their phones. My father was very rarely brought to an activity. Some of the staff members were rude and unpleasant. The executive director takes your complaints very lightly. definitely not worth $[fee removed] a month. 

Jennifer C 

on AplaceForMom

a year ago

I walked in on a Sunday afternoon and the staff had all the residents in the MEMORY CARE watching Game of Thrones. All them sitting on their behinds while watching a violent slaughter show!!! We were mortified. Also want to add that once they kicked my 83 year old father out of memory care for behavior issues (not sitting silently in a wheelchair) the nurse at that time (name removed) refused to speak or share notes with any other community making it almost impossible to place him. He lived in the ER at Presbyterian Novant f... read more

Anonymous 

on AplaceForMom

a year ago

I feel so bad for my loved one's experience at Charter Senior Living of Charlotte because the lady that did the intake was super nice and I thought was so knowledgeable. When I called her about all of my loved one's falls she had no idea of them. She told me she doesn't have anything to do with the clinical part of the place. How can one hand not know what's going on with the other? 

Anonymous 

on AplaceForMom

2 years ago

Lots of problems there. Very short staffed. Staff not trained well to help Alzheimer's residents, etc., etc., etc. My adult children were there a whole lot caring for their dad because staff didn't. They saw it all. They put on a show when a tour is coming. They make a nice meal with nice plates and silverware, music on. Other days it's flimsy paper plate, cheap plastic forks that break in your mouth. No music! They brought in extra staff when an inspection was coming and cleaned things up. They need to come unannounced?? Al... read more

anonymous 

on AplaceForMom

4 years ago

The tour of The Social was great. But it was further away than what we would have liked and I did not feel they would be able to provide the level of care for the price that they were asking for. 

Matt F 

on AplaceForMom

4 years ago

Mistakes every step of the way. Facility falling apart. Mixed up my moms file with another resident. Conveyed incorrect information. My mom became a different person here the short month she was here. Health declined tremendously. Lost 22 pounds in a month. Could barely “shuffle” around. Once I moved her to a better facility, within two weeks gained back 10 pounds walking like she was 20 years younger and generally 10 times happier. I’m not sure what they did to her in there. On top of poor ability to do anything successful,... read more