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Charter Senior Living of Charlotte
- Assisted Living Facilities
- Charlotte, NC
About this business
Location details
3610 Randolph Road, Charlotte, NC, 28211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They're very caring people. They had all the right precautions in place for Covid, so we felt safe there. It was a beautiful facility. Both the inside and outside were very well maintained. They had a very robust calendar of activities, which was one of the reasons we chose them, for all of the social opportunities they provided. It was expensive, but definitely worth it.
Business response:
Tynetta - thank you so much for the wonderful review. We love what we do each and every day. Our residents mean everything to us and we are honored that you selected The Social at Cotswold!
Really nice area of town. This facility felt like home, nice front porch, numerous separate areas inside to sit and do things. Our contact person knew most if not all of the residents. All our questions were answered. It was a really positive tour.
Business response:
Thank you so much for touring our community and for the kind words! We hope to see you again soon.
Everyone was very nice. The main caregiver was good and I liked her. The community was comparable in some aspects to Sunrise. Our experience was during the pandemic and short time period.
It wasn't the right place for my loved one; however, if you have a more independent loved one it may work for them. It is beautiful on the outside. I suggest asking additional questions to see if it is a right fit.
Business response:
Thank you for considering The Social at Cotswold as a choice for your loved one. We are sorry that our community was not the right fit; though we do primarily offer assisted living and memory care. We hope that you find the perfect place.
I thought for the most part The Social was really great. The area it is in is great, the staff to patient ratio was good since it was a smaller community, and the activities director was good at encouraging my mom to participate. The staff members here were always friendly and helpful as well. The only issue we had was towards the end, we did have some problems with communication and no one offered any condolences or next steps except for one of her nurses, so that was disappointing to us.
Business response:
We appreciate your review and take all feedback to heart. We would love to have the opportunity to speak with you further about your experience and what we could have done better regarding communicating with you. Please reach out to me at [removed]. Thank you, Lydia Jacob, President
[name removed] gave an excellent review. Pricing is very competitive. The grounds look great.
Business response:
We appreciate the rave review! - The Social at Cotswold Team
When our loved one is able to go into the dining room she is very happy with the meals, and the activities are great. The community sends emails updating the families regarding covid and they post calendars on the back of the residents doors showing the activities.
Business response:
We do our best each and every day to make sure our residents are as happy and healthy as can be, and we're glad you're loved one is having a great experience! Thanks so much for the review. - The Social at Cotswold Team
We chose The Social at Cotswold because we liked when we did the virtual tour and we liked what they had to offer. Also the sales person was really good. My dads room is pretty big, it is a nice size for one person he is in a private one bedroom. We recently have had a lot of issues with the business office, I think they need to improve on their communication.
I have been very happy with the response to covid-19 outbreak that the facility has taken. I feel my mom is kept safe. There have been times I was concerned and these were addressed immediately. Thank you for your continued care.
Frequently asked questions about Charter Senior Living of Charlotte
How is Charter Senior Living of Charlotte rated?
Charter Senior Living of Charlotte has a 4 star rating with 162 reviews.
When is Charter Senior Living of Charlotte open?
Charter Senior Living of Charlotte is open now. It will close tomorrow at 12:00 a.m.