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Charter Senior Living of Towson
- Assisted Living Facilities
- Baltimore, MD
About this business
Location details
6451 North Charles St, Baltimore, MD, 21212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would absolutely recommend charter to other/friends/family. The environment is very relaxing and makes people feel good. The staff is top notch. Everyone is extremely friendly and kind. The place is full of smiling faces and big hearts. My dad's nurse in particular [name removed] is a gem!!! He is the perfect person for what he does. He and my dad are great together and it is so comforting to know that my dad is under [name removed] care.
Business response:
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Staff is kind and helpful, no issues there. Food is good. They seem to be understaffed as far as cleaning and maintenance, so most problems I faced were around arranging tasks like room cleaning or unclogging the toilet. Communication with the family was good after a few glitches in the beginning. The move in process was a bit chaotic, there were no clear instructions in what I needed to provide vs what the facility provided, otherwise I think it was okay.
Business response:
Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
My sister picked the place,1-because it is closer to where she lives, and can easily stop by on her way to and from work. 2-the place looked clean and bright, and provided the level of services that my mother may have needed. It was appealing because of the level of care, activities offered, and first floor room available for Mom.
Business response:
Hi, thank you so much for your feedback! We hope you have a great day!
I would without question highly recommend Charter Towson. One aspect I would recommend is to have "Companion Care " for residents. It's a wonderful choice. I know I made the right decision for my mother. We picked this community, because it has a home like atmosphere, tenure of staff management and cost.
I would highly recommend it. I think there were tons of activities that my mother in law didn't take advantage of. She's not real social. Charter has a lot to offer for social enrichment. We picked this community, because of the convenient location and we knew someone who had been there.
This facility is not equipped to handle people who need assistance with mobility, especially those using walkers or wheelchairs. They don't have help call buttons. I don't think the staff in general is very trained, some are wonderful and some are not. The Director is wonderful, but she can't be there all the time.
Overall it has been a great experience. I have eaten here a few times and each time the food was very good.
Business response:
Hello! Thank you for your glowing review! I am so happy you and your loved one are enjoying the dining experience at our community. Please let us know if there is anything that you would like to see on our menu. Our culinary team would be happy to accommodate your request!
We would recommend the Charter Senior Living Towson community to other families.
Business response:
Hello, Thank you for your review. We take pride in what we do and when families of residents take the time to comment on our performance, it means so much. Donna Collier Senior Executive Director Charter Senior Living of Towson
We like the fact it is a smaller scale community so you are able to get to know the nurses and care givers much easier. Everybody was super friendly and we do believe our loved one received the best care possible especially towards the end. It is a tough job trying to coordinate activities but we do believe they did their absolute best
Business response:
Hello, Thank you for the 5-star review! I am so glad we exceeded your expectations and that you feel your loved one received the best care. The best compliment we can receive is from a satisfied, happy family knowing that their loved one was well taken care of. Stay well and let us know if we can be of any assistance in the future, Donna Collier Executive Director Charter Senior Living of Towson
Frequently asked questions about Charter Senior Living of Towson
How is Charter Senior Living of Towson rated?
Charter Senior Living of Towson has a 4.3 star rating with 189 reviews.
When is Charter Senior Living of Towson open?
Charter Senior Living of Towson is open now. It will close tomorrow at 12:00 a.m.