.png)
This profile has been claimed by the business owner or representative.
Charter Senior Living of Towson
- Assisted Living Facilities
- Baltimore, MD
About this business
Location details
6451 North Charles St, Baltimore, MD, 21212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady who I worked with during our tour and after the fact was very pleasant and I enjoyed working with her. The facility did not have showers in the rooms in memory care and that is something that we had to have.
Business response:
Hello, Thank you for your review. We do not have showers in our memory care apartments for safety reasons, but I do understand that this is important to you. If we can be of any assistance to you in the future, please let us know. Thank you, Donna Collier Executive Director Charter Senior Living of Towson
We really loved our mothers apartment, it is ADA complaint and with her being in a wheelchair the shower is very easy to get into, you can just go right in and there is a sit down chair. The community itself is a very modern ADA complaint community. The activities are incredible and you can really tell the employees there are happy.
Business response:
Hi Tricia, Thank you for your glowing review of the community and staff! We absolutely love having mom, and you, a part of our Charter Family. Thank you for taking the time to provide feedback on how we are doing. Stay well, Donna
Charter Senior Living Towson has been working out fine. The food is quite acceptable. We did have an incident where our loved one had to be put on meds for an inappropriate outburst towards the staff, but considering her condition, she's just not her normal self. But overall we've been happy with the facility and the level of care they provide.
Business response:
Hello, Thank you for your comments and review of our community. Please contact me directly if there is anything we can do to continue to make the experience a great one. We are here to serve and enhance the human spirit of our residents, families and staff. Stay well, Donna
They were really trying to sell us. They were only showing us the high life side of the facility and we did not get a good feel.
Business response:
I am sorry to hear that you had an unfavorable experience during your visit at our community. I would like to have the opportunity to discuss this in more detail with you at your convenience. I can be reached at 410.377.2100.
This was a very good location. This facility has very good reviews and it was a lovely facility. We were stuck between this facility and another one and we just so happen to go with another. They were very friendly people.
They have taken all of my loved ones favorite foods and provide a special menu just for him. I am very happy that they took the time to give him what he likes specifically. They have a lot of activities my loved one does not participate but they always try to get him involved.
Business response:
Hi Carol, Thank you for your 5 star review! I am so glad that we have exceeded your expectations and that your loved one is thriving at our community. It is a pleasure partnering with you. Stay well, Donna
We had a virtual tour, but I wished we could have gone in person. Because of the virtual tour, we didn’t get to see too much of it, but from what we did see, I didn’t like it. It seemed kind of dark and dingy, and the room was gray. The main reason we didn’t like it was our loved one would have had to share a bathroom. What interested me in them in the first place was I liked their network of doctors and had a good experience with them before.
It is a little expensive for what you are getting such as food prep. The extra care that my loved one receives is good, and they are happy here. The grounds are well kept and very inviting. Anyone I've talked to have been friendly. Since Charter has taken over, the communication hasn't been as good. They have been slow to get paperwork updated, and information about COVID.
Our loved one has a really nice sized apartment, his is the only one that size. Overall the apartments are a decent size, and the community is located not far from a major hospital. We would recommend this community to others.
Frequently asked questions about Charter Senior Living of Towson
How is Charter Senior Living of Towson rated?
Charter Senior Living of Towson has a 4.3 star rating with 189 reviews.
When is Charter Senior Living of Towson open?
Charter Senior Living of Towson is open now. It will close tomorrow at 12:00 a.m.