Christmas at the Princess

4.4

Hotels
Scottsdale, AZ

About this business

Hospitality Hotels

Location details

7575 East Princess Drive, Scottsdale, AZ, 85255, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.41,700 reviews

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David

4 years ago

Everyone was very professional and friendly. Best experience ever..

Business response:

Thank you for the perfect score, David. We're happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

Mehrak

4 years ago

Beautiful and spacious resort with excellent restaurants.

Business response:

Thanks for the perfect score, Mehrak. We're so glad to hear you enjoyed our grounds and restaurants. We look forward to welcoming you back to the Princess soon.

Anna

4 years ago

Exactly what we were looking for! Relaxing and a lot of amenities to enjoy

Business response:

Thank you for the perfect review, Anna. We're so happy you stayed with and that you enjoyed your getaway so much. We can't wait to welcome you back again soon.

Anna

4 years ago

Overpriced and underwhelming The resort was kind of underwhelming in all respects. I was expecting much more from a 5-star facility. You'd think that the $45/day "resort experience fee" would be enough to use the spa facilities (sauna, waterfall pool, rooftop pool), but you'd be wrong - that would be at an extra charge. I think the hotel is way overpriced for what it has to offer.

Business response:

Dear Anna, Thank you for staying with us and for taking the time to leave a review. We certainly understand that guests want to receive great value for their money, and our team works hard to keep our pricing in line with our competition. The Resort Experience Fee covers many conveniences that our guests take advantage of during their stay, such as unlimited premium internet, access to Trailblazers Kid's Club, a $25 credit to the Well & Being Spa for a treatment, and many other items. Guest satisfaction is of utmost importan... read more

Pratima

4 years ago

Average for a luxury hotel. Surprised that pool food drink service ended at 5pm when it is still daylight, hot temp. Service is fine nothing exceptional.

Business response:

Dear Pratima, Thank you for staying with us and for taking the time to leave a review. We're disappointed to hear that you would have preferred, and hope that you will choose to stay with us the next time your travels bring you to Scottsdale.

Nahla

4 years ago

Beautiful reaort

Business response:

Thanks for the perfect score, Nahla. We're so glad you enjoyed our grounds, and can't wait to welcome you back again soon.

Jason

4 years ago

Best place in AZ!!

Business response:

Thanks for the perfect score, Jason. We're so happy you enjoyed your stay with us and look forward to welcoming you back again soon.

Valerie

4 years ago

Unhelpful check-in staff Well, I have stayed at the Princess and been to their spa several times. I was deeply disappointed that their staff directed us to our room in building C, with a room number that did not exist in that building. We wondered around in the heat for at least 20 minutes searching for our room. When we returned to the front desk and pointed out their mistake, they barely apologized and told us in fact our room was in building G on the other side of the resort. I felt really disappointed about the lack of s... read more

Business response:

Dear Valerie, Thank you for staying with us and for taking the time to leave a review. We're thrilled to hear you took the time to enjoy the Well & Being Spa. We're disappointed to hear about the mix up at check in, and know how important it is to get a vacation off on the right foot. Please call the hotel directly and ask for Lauren Phillips if you would like to address your concerns directly with me. Again, we thank you for staying with us, and hope we can welcome you back again soon.

Christopher

4 years ago

Great Hotel, But Service Didn't Match Price Tag We stayed at the Fairmont Princess over Spring Break (2 adults, 2 tweens). Great location, layout, and pools! Our overall experience was good, but not worth it for the price we paid, presumably due to short-staffed service. THE GOOD: You can drive to many good restaurants and attractions from here quickly (Kierland Commons, McDowell Mountain, Taliesin West, etc..). Old Town was a bit too far for my liking though, especially at night. Amenities are spread out, while still being ... read more

Business response:

Dear Christopher, Thank you for staying with us and for taking the time to leave a review. We're thrilled to hear you enjoyed so much about your stay, and we appreciate the constructive feedback so that we can work to improve our offerings to our guests. We do hope the next time your travels bring you to Scottsdale you will choose to stay with us again.