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Chuze Fitness
- Gyms
- Cypress, CA
About this business
Location details
9851 Walker St, Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 10:00 p.m. | |
| Tue | 4:00 a.m. to 10:00 p.m. | |
| Wed | 4:00 a.m. to 10:00 p.m. | |
| Thu | 4:00 a.m. to 10:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Cool gym, but the sauna rules makes zero sense. Like hey you have to use a towel to sit on, but we don't have any to sell or let you borrow in case you don't have one. Me and my lady only have one towel that I have been using for days and is dirty as hell but when I ask to use my fresh jacket i just pulled out of the dryer that doesn't work. Help me understand your logic Chuze.
Business response:
Hi Frankie, Thank you for taking the time to contact us. We are sorry to hear of your disappointment with the sauna regulations. In order to help with sanitization and long term wear and tear of our benches, a full length towel is required to be laid along the bench while using the sauna. Additionally, if you do not have a towel with you, we do sell full length towels that are available for purchase at the club! We hope this has better clarified and we look forward to reopening our saunas again one day when it's deemed... read more
I was only a member here for only a few months, I knew I was going to be moving away and only needed a basic membership for a couple months while other gyms were closed down because of COVID. I was told that I would be charged $50 to sign up and another $50 annually starting in Dec of 2021. He told me to cancel before then so I would avoid the annual charge, well I was charged in Dec of 2020. I knew I'd be charged a $50 early cancellation fee so that was fine but now I'm spending $150 plus the monthly fee for not even 5 mon... read more
Business response:
Hello Madisen, We appreciate you taking the time to reach out to us. We have additionally responded to you in a direct message addressing your concerns and hope to hear back from you soon. Kind regards, Member Services
I sent several emails asking for a partial refund since I paid the full year back in January and only used the gym for Jan/feb. no one ever responds, no one has answers. Paid 300 plus for a two month gym membership.
Business response:
Hello Gracie, This is definitely not the impression we want to give off and do apologize if we are at fault for this. We've sent you a DM to get more info from you so that we may look further into this. We look forward to hearing from you soon. Kind regards, Chuze Fitness
Stopped going earlier this year because of covid and wanted to cancel the account. I was talked into freezing the account instead so I did many months ago. At some point the account becomes unfrozen and I get charged over $80 (yearly renewal fees blah blah blah ) and haven't been there basically all year. Account is cancelled now but this review is to let you know this gym is as shady as any other gym. Don't fall for the friendly neighborhood gym story. Hope the $80 is worth losing a member for life. I had planned on comin... read more
Business response:
Hi Aldo, We're sorry to hear that this occurred. We do our best to be as transparent as possible with members and inform them of all applicable reactivation dates. It is then the member's responsibility to follow up with us should they wish to extend their freeze. Without that, the membership would reactivate and begin charging again. We regret this has lead you to cancel, but hope you'll understand where we're coming from as well. Given that you were intending to come back, what we can do for you is apply those charges to ... read more
i've had chuze for the past 7 years. i spend 20$ a month for this membership and have no problem with the annual fee. i loved it here, however this year with covid everything has changed. they closed in march and reopened apparently with a mask required. i was not aware of the reopening and had no idea i'd be charged 60$ this month for their annual fee? i'm charged an annual fee when they weren't even open for how many months? not only that, i can't go in the gym being my grandma whom i take care of is 92 years old. i contac... read more
Business response:
Hello Angela, We appreciate you taking the time to reach out to us. We have additionally responded to your other Yelp review in a direct message addressing your concerns and to get more details. Kind regards, Member Services
I went to work out at Chuze on June 16, first day open during the coronavirus pandemic. 9 out of 10 people did not have a mask on. Foolish by the patrons and completely irresponsible by Chuze fitness not to mandate masks. I did not see employees cleaning and I did not see additional cleaning station for patrons to use. Scary!
Business response:
Hi S.P, Thank you for contacting us. We have additionally responded to you privately. Please feel free to respond to us there and we will be more than happy to assist you with this matter! Thank you and have a wonderful day! Kind regards, Member Services
This is not a rant, just an honest review. The facility and staff are great. Why the 1 star? They do not notify you when your membership contract is coming to an end or when it has ended. But they will continue to charge you, and also charge an annual fee without warning. They bank on people forgetting when they signed up. It's unethical and bad business in my opinion. I was planning to leave ChuzeFitness when my contract was up. Simply because I'm not in an area where there is a Chuze that is convenient for me anymor... read more
Business response:
Hi Matt, Thank you for leaving us a review. We appreciate you recognizing our facility and team. We will additionally follow up with you further regarding your concerns with our membership terms and conditions. Please be on the look out for additional outreach from us. Kind regards, Chuze Fitness Member Services
I've been a member for years; the equipment has started to break down from wear and tear, in particular some of the seats won't go up or down. The staff or management should take time to evaluate their equipment, and replace what's is broken. The broken items in question have been broken for quite some time. Besides the broken seats; the staff is really friendly/nice and the gym is clean at all times :)
Business response:
Hi Hector, Thank you for reaching out to us. We appreciate you recognizing our friendly team and clean facility. Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. This is not who we are as a company and we understand that we have let you down. We are happy to report that we have recently increased our maintenance department company wide and we look forward to remedying the issues you mentioned as soon as possible. We also invite you to... read more
I've been a member for years; the equipment has started to break down from wear and tear, in particular some of the seats won't go up or down. The staff or management should take time to evaluate their equipment, and replace what's is broken. The broken items in question have been broken for quite some time. Besides the broken seats; the staff is really friendly/nice and the gym is clean at all times :)
Business response:
Hi Hector, Thank you for reaching out to us. We appreciate you recognizing our friendly team and clean facility. Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. This is not who we are as a company and we understand that we have let you down. We are happy to report that we have recently increased our maintenance department company wide and we look forward to remedying the issues you mentioned as soon as possible. We also invite you to... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.5 star rating with 884 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It will close at 9:00 p.m.