Citadel Credit Union

MusicDoctor 4. 

on Yelp

4 weeks ago

What an awful credit union. Good Customer service is nonexistent here. Put collateral insurance on my auto loan, when I had coverage. I called them to ask why? A ridiculous reason was given. It raised my payment by more than $200 per month. They corrected it, but refused to take the extra amount off. I had 16 months left. I told them this is unreasonable. The Rep I spoke with was nothing short of horrible. I asked him how many account holders do you rip off like this everyday? I wish I could give Citadel zero stars. Avoid ... read more

Teddy P. 

on Yelp

a month ago

I suggest you look elsewhere if you belong to a credit union out of state and think their ATM's will allow you to make withdrawals without a fee. They charged me $5.00 to get money out of my account. Seems more like a bank than a credit union. 

Rich S. 

on Yelp

2 months ago

They didn't do their homework when approving a car loan. Their loss. They can pack sand ! 

Michelle Y. 

on Yelp

7 months ago

Horrible customer service. been a member for 3 years and every time I call I am more disappointed. Their platform doesn't work well. I can't sign up for automatic payments. I called to have them turn on automatic payments and they made an error and it didn't go through the following month and I got a late fee. I don't recommend this credit union. 

Robert R. 

on Yelp

7 months ago

I've been paying the same bills for 12yrs, yet they still Flag 8 transactions a month for fraud. Also I recently won 600 bucks at an online casino, and when I withdrew it, Citadel flagged the 600 deposit as fraud, WHAT? Yes, they wouldn't allow a deposit. Another thing is i applied for a credit line, and have been denied 4 times with good credit, no late payments at all in 12 yrs, but they approved 3 of my friends who have all filed for bankruptcy which I've never done, and when I first started my job, I paid thousands in NS... read more

Roxanne M. 

on Yelp

7 months ago

We have an auto loan with citadel credit union. They are advertising they are helping those affected by the government shutdown, however they are discriminating against those same people. My husband works for a government contractor who can no longer pay my husband until the shutdown is over. He is 100% affected and works for the government. Yet they claim they won't help those who work for the government contractors. These people are affected exactly the same as those whom work directly for the government. This is discrimin... read more

Diana S. 

on Yelp

a year ago

Horrible they make you jump through hoops and still don't work with you. Very disappointing. Take your money and still screw you. 

Jorge L. 

on Yelp

a year ago

Horrible customer service. I called two times to my bank where i have been a member over 20 years with numerous accounts and waited on the line for 20 minutes in regards to getting my Apple Pay setup with my debit card. The first phone rep told me i had to try numerous methods of putting my name in to get the authentication to complete which in turn locked my Apple Pay account out. Then i called again waited 20 mins got moved around in departments to a phone rep who proceeded to tell me i had to setup a Skype/web call to... read more

Ted D. 

on Yelp

a year ago

I have been a member for over 40 years; starting with Atlantic Employees Credit Union. Most of the credit card accounts I have will post payments on the date they are received; not Citadel, they claim that their bill payer system delivers the payments after business hours so it takes an extra day. Normally not an issue until the due date happens to be a Saturday, Sunday or holiday. Most of the other companies when that happens will move the due date automatically to the next business day; not Citadel. So if a payment... read more