Citadel Credit Union

Ckb C. 

on Yelp

a week ago

I was a member and when I joined it was at the lukens steel plant facility in coatesville pa. They "where" good now they are the biggest joke because the UPPER MANAGEMENT only cares about making themselves look bigger . They stole over $800.00 dollars from when the pandemic and the place we where going to filed bankruptcy per The A.G. office of DELAWARE, citadeldid NOT care and stole the money.By the way my time with them was over 40 YEARS, and yes they DIDNOT care so I would say try another CREDIT UNION like Trumark credit ... read more

Sean D. 

on Yelp

2 weeks ago

DO NOT GET AN AUTO-LOAN. You are not allowed to apply payments to your principal on auto-loans. You can only apply toward future payments. Which in turn forces you to make ALL payments unless you have the ability to pay in full. In my opinion this is unfair and predatory. They get to collect every dollar of interest because you cannot reduce the principal. I have a degree and finance and I have ALWAYS paid directly toward my principals for the last 28 years of loans I have had. I immediately refinanced with a differen... read more

Jerry D. 

on Yelp

2 months ago

Citadel credit 800 number is a disgrace. You can ask a genetic question or speak to someone about a complaint without answering 1 million questions about your account. Their employees there are useless. 

Marc S. 

on Yelp

2 months ago

I noticed today on my car loan which I pay minimum one week early every month that the principal and interest changed monthly even though I was paying a week early. Come to find out that the principal and the interest are calculated on simple interest. This is as close to a scam as anything I've ever seen. Even though I have a set monthly payment and set date to pay. If I pay early the principle goes down and the interest charge goes up. UNBELIEVABLE! stay away from this scam 

MusicDoctor 4. 

on Yelp

3 months ago

What an awful credit union. Good Customer service is nonexistent here. Put collateral insurance on my auto loan, when I had coverage. I called them to ask why? A ridiculous reason was given. It raised my payment by more than $200 per month. They corrected it, but refused to take the extra amount off. I had 16 months left. I told them this is unreasonable. The Rep I spoke with was nothing short of horrible. I asked him how many account holders do you rip off like this everyday? I wish I could give Citadel zero stars. Avoid ... read more

Teddy P. 

on Yelp

4 months ago

I suggest you look elsewhere if you belong to a credit union out of state and think their ATM's will allow you to make withdrawals without a fee. They charged me $5.00 to get money out of my account. Seems more like a bank than a credit union. 

Rich S. 

on Yelp

5 months ago

They didn't do their homework when approving a car loan. Their loss. They can pack sand ! 

Michelle Y. 

on Yelp

10 months ago

Horrible customer service. been a member for 3 years and every time I call I am more disappointed. Their platform doesn't work well. I can't sign up for automatic payments. I called to have them turn on automatic payments and they made an error and it didn't go through the following month and I got a late fee. I don't recommend this credit union. 

Robert R. 

on Yelp

10 months ago

I've been paying the same bills for 12yrs, yet they still Flag 8 transactions a month for fraud. Also I recently won 600 bucks at an online casino, and when I withdrew it, Citadel flagged the 600 deposit as fraud, WHAT? Yes, they wouldn't allow a deposit. Another thing is i applied for a credit line, and have been denied 4 times with good credit, no late payments at all in 12 yrs, but they approved 3 of my friends who have all filed for bankruptcy which I've never done, and when I first started my job, I paid thousands in NS... read more