Citadel Credit Union

Ted D. 

on Yelp

2 years ago

I would like to follow up on review from June 2023. At the time I was truly hoping that discussing issues with a representative of the credit union would lead to some improvements. Even though the representative appeared to be very concerned nothing has changed; in fact it seems that service deteriorated 

Dayna W. 

on Yelp

2 years ago

I was actually looking forward to working with a more local institution after decades with Bank of America. Bottom line and most surprising: Citadel is just as bad. Their online banking is terrible. I could never use my business debit card overseas despite enabling regions through card control. I had the unpleasure of being accidentally routed to collections instead of customer service and that team needs a complete mindset and attitude overhaul. We have eight accounts here and I will begin shopping elsewhere for a better in... read more

Timothy I. 

on Yelp

2 years ago

The bill pay service is unreliable. At least half of my scheduled checks never make it to the payee. It's embarrassing. Also, the increase in ATM and other fees make Citadel's value proposition less attractive that it was when I moved my account there. I left commercial banks because of high fees. Checks take MUCH longer to clear at Citadel, but I was OK with that because the fees were lower. But Citadel's fees creep up every year. Free ATM withdrawals are gone, except from the few, geographically concentrated Citadel machin... read more

Susan D. 

on Yelp

3 years ago

I've had both a business and a personal account with Citadel for almost 9 years and do much of my banking online. Their recent updates eliminated what I thought was a really great website (logically laid out and easy to navigate), and in my opinion it's now confusing, visually cluttered, and difficult to navigate. Even worse, some essential (for me) functions were dropped. So if you're considering opening an account at Citadel, here are some of the changes as I understand them: -There's no longer a single logon for personal... read more

S S. 

on Yelp

3 years ago

EPICALLY NOT "CUSTOMER FOCUSED" AND DISFUNCTIONAL! They just did a ridiculous, worthless "pretty update" to their "dashboard" (what customer cares about this nonsense???????) and caused HUGE TIME-CONSUMING PROBLEMS FOR CUSTOMERS. Appears to customer eyes like whoever is in the management seat at CFCU needs to be replaced ASAP! They were sold a bill of goods on this - smells like the kind of thing that only someone in management with runaway ego issues ("look at the changes I have made, yay me!") or inexperience would greenl... read more

Jbonnithomas T. 

on Yelp

3 years ago

if I could choose no stars I would. they continually cost me more and more money since they lied to me about my loan. they told me it was a fixed rate and it's not. I found out too late. they convinced me this was the best option and now I'm stuck because I was not knowledgeable as I should have been and they took advantage of that. I would never give them any new business and I'm actively trying to remove my money and my business to another bank. STAY FAR AWAY FROM HERE!! you are better off putting your money under you... read more

P L. 

on Yelp

3 years ago

It does not benefit you to have a account at Citadel fcu. I have banked there for over 20 years and they act like I am going to rip them off on every transaction I am tired of their check holds getting longer and longer than industry standards. 

J P. 

on Yelp

3 years ago

I wish I could give zero stars. I have never experienced anything like the aggravation I get from this company. This morning I couldn't buy a two dollar cup of coffee with my debit card, went online and it says they are having problems with online banking. I try to call their number to find out when it will be resolved, their main phone number truncates and tells me they're having problems. an hour later I get through on their main number, and it sends me to some corner of the world where the guy who eventually picked up, ha... read more

Laru V. 

on Yelp

3 years ago

I wish I could give zero stars. This is the worst experience I had with a bank/credit union. They are extremely unprofessional, and aggressive, and will HARASS YOU every day about your loans to the point that they will FILL your voicemail. This bank does not care about its customers and will threaten to take your car even if your payment is AN HOUR LATE. They will call you and email you multiple times a day and THREATEN to take your things away. Extremely incompetent, and unprofessional, and I am pretty sure they are breakin... read more