Citadel Credit Union

S S. 

on Yelp

3 years ago

EPICALLY NOT "CUSTOMER FOCUSED" AND DISFUNCTIONAL! They just did a ridiculous, worthless "pretty update" to their "dashboard" (what customer cares about this nonsense???????) and caused HUGE TIME-CONSUMING PROBLEMS FOR CUSTOMERS. Appears to customer eyes like whoever is in the management seat at CFCU needs to be replaced ASAP! They were sold a bill of goods on this - smells like the kind of thing that only someone in management with runaway ego issues ("look at the changes I have made, yay me!") or inexperience would greenl... read more

Jbonnithomas T. 

on Yelp

3 years ago

if I could choose no stars I would. they continually cost me more and more money since they lied to me about my loan. they told me it was a fixed rate and it's not. I found out too late. they convinced me this was the best option and now I'm stuck because I was not knowledgeable as I should have been and they took advantage of that. I would never give them any new business and I'm actively trying to remove my money and my business to another bank. STAY FAR AWAY FROM HERE!! you are better off putting your money under you... read more

P L. 

on Yelp

3 years ago

It does not benefit you to have a account at Citadel fcu. I have banked there for over 20 years and they act like I am going to rip them off on every transaction I am tired of their check holds getting longer and longer than industry standards. 

J P. 

on Yelp

3 years ago

I wish I could give zero stars. I have never experienced anything like the aggravation I get from this company. This morning I couldn't buy a two dollar cup of coffee with my debit card, went online and it says they are having problems with online banking. I try to call their number to find out when it will be resolved, their main phone number truncates and tells me they're having problems. an hour later I get through on their main number, and it sends me to some corner of the world where the guy who eventually picked up, ha... read more

Laru V. 

on Yelp

3 years ago

I wish I could give zero stars. This is the worst experience I had with a bank/credit union. They are extremely unprofessional, and aggressive, and will HARASS YOU every day about your loans to the point that they will FILL your voicemail. This bank does not care about its customers and will threaten to take your car even if your payment is AN HOUR LATE. They will call you and email you multiple times a day and THREATEN to take your things away. Extremely incompetent, and unprofessional, and I am pretty sure they are breakin... read more

Jelisa S. 

on Yelp

4 years ago

I was behind 3 months on my car payment, but about 3 weeks ago I paid everything up to date. Went to parking garage and saw that my car was gone. No one ever cancelled the repo on my car and they tried to blame me and wouldn't take responsibility for the fees because they tried calling me "I should've called them" and that their system doesn't update frequently. I haven't received any calls regarding the car from them after I made the payment. Paying all the fees and balance due on the account should be sufficient enough, th... read more

Jacques L. 

on Yelp

4 years ago

My experience with Citadel Credit Union. Stay away!! They will drain your account with fees. I over pay on my car loan and the money went into my SAVING ACCOUNT with the fees I am down to a fraction on the total. Stay Away!! 

Jacob L. 

on Yelp

4 years ago

Without adequate notice they changed the terms on free checking, racking up over $50 in charges before I caught it. I'm outta there. 

Clayton T. 

on Yelp

5 years ago

This is probable one of the worst companies I have ever dealt with. They are extremely incompetent. They botched a simple lease purchase, caused delayed registration, vehicle towed,etc. Their managers are clueless. They will probable not last much longer due to their lack of customer service. I will be moving all of my assets from them. If I could rate less than one star I would.