Citadel Credit Union

Jelisa S. 

on Yelp

4 years ago

I was behind 3 months on my car payment, but about 3 weeks ago I paid everything up to date. Went to parking garage and saw that my car was gone. No one ever cancelled the repo on my car and they tried to blame me and wouldn't take responsibility for the fees because they tried calling me "I should've called them" and that their system doesn't update frequently. I haven't received any calls regarding the car from them after I made the payment. Paying all the fees and balance due on the account should be sufficient enough, th... read more

Jacques L. 

on Yelp

4 years ago

My experience with Citadel Credit Union. Stay away!! They will drain your account with fees. I over pay on my car loan and the money went into my SAVING ACCOUNT with the fees I am down to a fraction on the total. Stay Away!! 

Jacob L. 

on Yelp

5 years ago

Without adequate notice they changed the terms on free checking, racking up over $50 in charges before I caught it. I'm outta there. 

Clayton T. 

on Yelp

5 years ago

This is probable one of the worst companies I have ever dealt with. They are extremely incompetent. They botched a simple lease purchase, caused delayed registration, vehicle towed,etc. Their managers are clueless. They will probable not last much longer due to their lack of customer service. I will be moving all of my assets from them. If I could rate less than one star I would. 

Drew M. 

on Yelp

6 years ago

They closed their tellers for machines 2 years ago and has been downhill ever since.. customer service is not good...tremendous long wait lines and dont even try to phone..ive spent hours on phones and they pass the buck to someone else who cant help either 

Melissa Y. 

on Yelp

6 years ago

I've been banking with Citadel for years and they've only gotten worse with regard to the hoops you have to go to, wanted to close out an account and just put the money in my savings from money market so it didn't go below the amount needed to avoid fees was told I have to come in and prove who I am since it was over $1000, BUT if I transferred down to only $1000 then immediately fees would be applied, they do NOT bank with the customer in mind, so finished with them, through the years I've had an awful lot of money they mad... read more

J R. 

on Yelp

7 years ago

My 8 year relationship with Citadel FCU is going to end on a poor note due to Citadel's total inept loan department and mishandling of a fully secured loan request by a CD as follows. In August 2019 requested a 2 month loan whose amount is much less than my CD due to mature in October 2019. Carol in the loan department took my request over the phone and handled a similar request last year. First issue I had was Citadel said they had to run a credit report even though the loan amount was substantially less than the CD amount ... read more

Jennifer M. 

on Yelp

7 years ago

I really would not recommend this credit union to anyone who is human. They are almost impossible to deal with. They create so many loops holes for their members/exmembers to find out information they are entitled too. I asked for documents on an old car loan I had with them so I can come to some kind of agreement on paying them back the rep stated I had to drive to a branch and pay $2 per page in addition to paying $60 a hour so they could research on the other documents I am in need of!!! I couldn't believe what I was hear... read more

Roy A. 

on Yelp

7 years ago

They don't even deserve 1 star. Worst customer service I've ever experienced and very unprofessional branch staff. Staff is a good example of the company's moral value. I went to the branch to make payments multiple times and no one informed me about my credit card issues and they close the card without even bothering to informing me when I went there. They didn't even sent out one letter. After calling them and asking for more information they claim they have done everything and every incident is your fault! Communication,... read more