Citadel Credit Union

Re M. 

on Yelp

a year ago

Really disappointed. They are servicing my mortgage loan. Long phone waits, useless customer service agents, lots of website error messages. They also don't bother putting on their mortgage statement instructions about where to send the check. mind boggling. ETA: below they offer to handle my concerns "personally". But what they fail to acknowledge is that had that opportunity during multiple customer calls. It's a really bad sign if it takes a negative yelp review to get someone to respond to your concerns. 

Kevin A. 

on Yelp

a year ago

After over a month of waiting, three ignored emails looking for an update and an unenthusiastic and unprofessional email back after bothering them enough, they told me what I already know. Will be seeking out a new bank, I would not recommend them for anyone. From my personal experiences, they don't seem to prioritize customer issues. 

Bill H. 

on Yelp

a year ago

Citadel is the worst bank that I have ever had business with. A custoner for over 30 years now ready to pull out. You get the feeling like they do not believe or care about anything you tell them and in general just make it difficult to have questions answered let alone a problem resolved. First of all, I think that I am the customer and should be treated with an attitude to help rather than make it an exercise in futility. If you call on a land line that apprently is a no-no because they need to send a code. Even if... read more

Ted D. 

on Yelp

2 years ago

I would like to follow up on review from June 2023. At the time I was truly hoping that discussing issues with a representative of the credit union would lead to some improvements. Even though the representative appeared to be very concerned nothing has changed; in fact it seems that service deteriorated 

Dayna W. 

on Yelp

2 years ago

I was actually looking forward to working with a more local institution after decades with Bank of America. Bottom line and most surprising: Citadel is just as bad. Their online banking is terrible. I could never use my business debit card overseas despite enabling regions through card control. I had the unpleasure of being accidentally routed to collections instead of customer service and that team needs a complete mindset and attitude overhaul. We have eight accounts here and I will begin shopping elsewhere for a better in... read more

Timothy I. 

on Yelp

2 years ago

The bill pay service is unreliable. At least half of my scheduled checks never make it to the payee. It's embarrassing. Also, the increase in ATM and other fees make Citadel's value proposition less attractive that it was when I moved my account there. I left commercial banks because of high fees. Checks take MUCH longer to clear at Citadel, but I was OK with that because the fees were lower. But Citadel's fees creep up every year. Free ATM withdrawals are gone, except from the few, geographically concentrated Citadel machin... read more

Susan D. 

on Yelp

2 years ago

I've had both a business and a personal account with Citadel for almost 9 years and do much of my banking online. Their recent updates eliminated what I thought was a really great website (logically laid out and easy to navigate), and in my opinion it's now confusing, visually cluttered, and difficult to navigate. Even worse, some essential (for me) functions were dropped. So if you're considering opening an account at Citadel, here are some of the changes as I understand them: -There's no longer a single logon for personal... read more

S S. 

on Yelp

2 years ago

EPICALLY NOT "CUSTOMER FOCUSED" AND DISFUNCTIONAL! They just did a ridiculous, worthless "pretty update" to their "dashboard" (what customer cares about this nonsense???????) and caused HUGE TIME-CONSUMING PROBLEMS FOR CUSTOMERS. Appears to customer eyes like whoever is in the management seat at CFCU needs to be replaced ASAP! They were sold a bill of goods on this - smells like the kind of thing that only someone in management with runaway ego issues ("look at the changes I have made, yay me!") or inexperience would greenl... read more

Jbonnithomas T. 

on Yelp

2 years ago

if I could choose no stars I would. they continually cost me more and more money since they lied to me about my loan. they told me it was a fixed rate and it's not. I found out too late. they convinced me this was the best option and now I'm stuck because I was not knowledgeable as I should have been and they took advantage of that. I would never give them any new business and I'm actively trying to remove my money and my business to another bank. STAY FAR AWAY FROM HERE!! you are better off putting your money under you... read more