Citadel Credit Union

Dejvi K. 

on Yelp

7 years ago

Not good about if you stuck with them. Sucks never experience bank like this one. Not helpful attitude personally they rude. 

Darcie K. 

on Yelp

8 years ago

Can't get help with a simple bank statement that was supposed to be available yesterday, online. Two other banks we deal with had no problem making them available on time, on a Sunday. We called Citadel to ask if we could drive to the branch to have it printed and they said no, they aren't generated yet and they don't know when they will be generated. Their advice was to explain to the mortgage lender that it wasn't available and they said they should understand and process the application without the bank statement. Tha... read more

Wayne K. 

on Yelp

8 years ago

Bad personal loan agreements I personally do not agree or have ever had a withdraw money from a Joint account for a debt in your spouses name and totally a separate agreement .This is the first I ever had this happen. I even caught them re arranging transactions to cause courtesy pay fees, and wouldn't have gotten .Also after being credited back money that caused a over draft fee, i wasnt even given the fee back which caused more fees.So I had to call and have them fix this issue which they did do without a problem.But over ... read more

Paul H. 

on Yelp

8 years ago

I rue the day I took a loan from Citadel. I have to watch my accounts like a hawk to confirm I am not "nickled and dimed" (actually, more like dollared) every month. They open accounts I do not want and do not ask for, they refuse to close said accounts, charge me fees when they claim it will not cost me a dime, and charge me for transactions I do not perform. Who knew you could be charged a "withdrawal paper fee" without ever making a withdrawal! Best of all, for a $2 fee, your balance goes down $4. These are the people I... read more

Tom L. 

on Yelp

11 years ago

So far, I am not impressed. Recently opened up a couple accounts since they offer no foreign ATM fees with certain accounts that qualify. Was tired of the double dipping ATM fees from Citizens. Our debit cards were ordered over a month ago and nothing in the mail and not a single call from the bank to advise they are there for collection. I tried to call them to confirm they are at our local branch and after going through the automated system to try and reach a human, it rings and they hang up the phone. Let's see how this p... read more

Thomas J. 

on Yelp

14 years ago

Do NOT use this bank. They charge $15 for every month of non-activity. Cancelled my account after they took me for $90! I had this review up before so let's see if it gets taken back down! 

Kirk B. 

on Yelp

14 years ago

So my father has a car loan with citadel and one month he forgets to make a payment. He asks me to call in to make the payment and I do. Since I've done this they have taken my cell phone number and have called me repeatedly if my father is a day late on his payment. I've told them numerous times that I am not the holder of the car loan yet they fail to understand what I am saying. Really?! I actually got into an argument with a rep s he said "we were willing to give you a loan and you're late on a payment". Really??? I know... read more

Daryl E. 

on Yelp

14 years ago

Used to be a good bank with good service. I used their online banking and Quicken interfaces extensively. Recently, they revamped their online services and now nothing works. You can only access your accounts through the web site if you "register" your computer which amounts to a cookie being created and maintained on your computer by the web browser. Their implementation only works if you are using Internet Explorer and only if you never clean you cookies (which you should do as a suggested security practice). You c... read more