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Citizen Soul
- Restaurants
- Alpharetta, GA
About this business
Location details
60 S Main St, Alpharetta, GA, 30009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 12:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Oh my where do I start? What a fabulous restaurant with such tasteful food and excellent presentation! The service was also phenomenal. I ordered the shishito peppers to start. There were a mixture of spicy and mild, and they were delicious! For dinner I had the gluten- free fried chicken. It came with rice grits and green beans. It was to die for! It was cooked perfectly, and it had a very crunchy, tasty coating. I ordered dessert to go. The bread pudding was wonderful, wasn't too sweet and was flavorful. They wrappe... read more
The food & cocktails were good, and atmosphere nice. HOWEVER, we were dismayed that the house manager keeps pulling down his mask as he is standing directly over the drinks at the bar waiting to be taken to the tables, and walks into the kitchen without his mask up. It's a shame that the manager is ruining our impression as the other staff keep theirs up and they have dividers between tables.
Terrible host staff, tried to seat me at a table that was completely wet and then was asked to move to a table set for takeout. Finally settled at the bar where service was adequate. Good martinis. The shishito peppers were too mushy and the beignets over-fried. I had initially left a 1 star but I feel that was too harsh. With better host staff, this could have been a 4 star experience.
Business response:
Hi Tony, Thank you for taking time to leave us some feedback. I'd like to understand more about your visit and will reach out privately. I look forward to learning more about this situation so that I may help avoid this situation in future events. I am unsure of what you mean by a table set for take out as we do not have a dedicated 'take out' table. I apologize for the moving around. Sometimes during those pop up rain storms we do what we can to help move some people in from the patio and I'm not sure if that is related t... read more
This was our first time eating here and I wasn't impressed at all. The food was ok and the menu was very lackluster. Also, the service was very slow and it took awhile for our food to come out. I don't know if I will be back.
Business response:
Hey JR, I'm sorry to hear you didn't enjoy your experience. We are always working to improve our service and learn how we can be better. If you have further feedback about service we can address, I'd be happy to hear it! Also, we have seasonal menu offerings, so we will be making some changes in the coming month or two. I do hope you'll be back to get to have that 5-star experience we are capable of. Cheers, -Erica
Well, the food was outstanding, but that was overshadowed by how the waiter rushed us in and out on a Wednesday night! I don't recommend this restaurant if you want to chit chat. We went on Wednesday intentionally to avoid the crowds on a Friday or Saturday. We were seated promptly at our reservation time. Our group greeted each other and was offered cocktails which were served promptly. Two of us had never been here before, so we asked a few questions. The waiter seemed a little impatient. Once we ordered... we ... read more
Business response:
Hey Susan, This review hurt my heart! This is not what we hope for in our guest experience, AT ALL. I do not believe this to be a common occurrence, as we spend a large part of our time instilling culture and core values to our staff. We hope to create an experience that makes you feel wanted and welcomed as you dine with us. I apologize greatly for how your service made you feel that night. It should have gone differently. I hope to hear back from you with more details so that I can address this head on. I have sent you a ... read more
My husband and I finally decided to try Citizen Soul for a late lunch, instead of going to our standard local restaurant. We were hopeful, despite the mixed reviews. Unfortunately, neither of us enjoyed our food and we will not be returning. Ever. The service was pleasant and my cocktail was properly made. The good things stop there. We started with the pimento cheese fritters which really were not pimento cheese. They were cream cheese with a few bits of cheddar and pimento. A disappointment for Southerners. I orde... read more
Business response:
Hi Mary, Glad to hear you enjoyed two of the top factors in a successful restaurant; At least we can agree on that! Our service standards are set high and we want nothing but the best for our community! Our beverage programs are shown the same care as we craft each drink with balance in it's flavors! We love to create thing worth your while and even craft you a new favorite. We appreciate any feedback. I hate to hear you weren't as happy with the food selections. Our Executive Chef enjoys making creative dishes, but also ... read more
The food just isn't good here. We ordered the short tib piquillo peppers, pan seared scallops, vegan grain bowl, meatballs, and some other items...none of them were flavorful. We celebrated my husband's birthday dinner here with an intimate group of four. We didn't have high expectations, but truly nothing was memorable or even that tasty. I found the dinner menu to be quite limiting and I was highly disappointed that none of the desserts were sweet - all on the bitter side. For parking, there is free garage to park in a... read more
Business response:
Hi Lauren, I am sorry that you didn't enjoy those items! Some of those are our crowd favorites. However, I completely understand palates differ. So, for that case, we do offer seasonal menus that will feature different items. I do hope you return to check out what new items we have and continue to enjoy Alpharetta City Center's atmosphere. And please feel free to tell us what menu items or dishes you are looking for! Our chef loves being creative and could potentially put one of your recommended favorites on. Hope to see... read more
Skip going to this restaurant if you want to go out with friends. They can't and won't accommodate or take a reservation for a party larger than 5 on Friday or Saturday nights. This is the second time I tried to make a reservation for a party of 6 and was turned down. I ate there once with my family of four and decided to try it again for a friend's birthday in August. They wouldn't accommodate us. Then today tried to make a teservationtried to go out to dinner with friends and that wasn't possible either. Really bad busine... read more
Business response:
** Updated Response ** Hey Laura, I am familiar with the situation you are referencing and I am sorry that we weren't able to secure you a table. Unfortunately, we get reservations taken up quickly, especially on Friday nights. We do recommend booking as far in advance as possible. I don't want you to feel that we can't and won't accommodate when in reality, we were just already booked for the evening. We keep a close eye on reservations to be able to ensure adequate time for each party to enjoy their experience with us. Ci... read more
The food was fine. The table service was lacking. Our waiter served our food quickly, but then continued a 15-minute conversation with an adjacent table of 6......tried to get his attention several times, but finally walked up to him, asked for our check and left. Would have liked dessert, another glass of wine, etc
Frequently asked questions about Citizen Soul
How is Citizen Soul rated?
Citizen Soul has a 4.5 star rating with 839 reviews.
When is Citizen Soul open?
Citizen Soul is open now. It will close at 9:00 p.m.