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Clarity Debt Resolution Inc.
- Credit Counseling Service
- Irvine, CA
About this business
Location details
17875 Von Karman Ave, CA, 92614-6200, US, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was originally told that the program would take only one year to pay off my debts, and that they would be settled for half the amount I owed total to the credit card companies. 15 months in I am only one-third paid on overall payments and total months to Clarity Debt, so will end up in the end having paid MORE than what I originally owed to all the cards. Also, they raised my payments by 13% six months in and just raised my monthly payments by another 21%, when I was told at the very beginning that the payments would not i... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. Your concerns have been forwarded to upper management for further review.This is a debt relief service, not a loan. Accounts are settled over time as funds become available and once accounts are voluntarily behind. The estimated timeframe provided for being in the service reflects the time needed to work toward negotiating and resolving all accounts. All of this information is explained during enrollment, outlined in the... read more
The worst company. DONT work with Clarity . They miss guided me, damaged my credit that I built for years. They never told me about the Hidden fee, high service's fee and settlement damages on my score. Very bad company.
Business response:
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations.The goal of our service is to help settle debts for less than the amount owed while saving both time and money. We work hard to remain transparent about all aspects of the service, including settlement expectations, program expectations, and all fees associated with the service. We also make sure clients are informed of all associated risks, including potential impacts to credit. This informa... read more
They us triple the cost and only paid a small amount to our debt. The rest went into fees. I was not able to log into see my account. Didn't have the information and couldn't get it. I talked to the they were smug about it. They tried to explain it but it didn't make sense. They still under their own admission received 3 times the amount in fees.
Business response:
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take all negative feedback seriously. Your comments have been shared with upper management for further review. The goal of our service is to help settle debts for less than the amount owed while saving time and money. Results can vary depending on account status and creditor cooperation. We do not guarantee that accounts can be settled or that savings will be achieved. Fees are charged as... read more
This company told me everything I wanted to hear about how they were going to settle my debts for a fraction of what I owed. They said most would be 60% range. When they called me with the agreements they came to with the 4 accounts I had, the interest rate was almost 33%. Thats higher than the credit card accounts Im trying to settle. On top of that, they told me that there were also over $2,000 in settlement fees. I was not aware of these when I signed up. I would suggest anyone looking to settle debt should talk to the BB... read more
Business response:
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.We take all feedback very seriously and forwarded your account to upper management for review. After reviewing your file, we were able to reach settlements on 3 of the 4 enrolled accounts. The highest settlement reached was 53% and the lowest was 47%.Our company does charge a fee for settlement services, as this is how we are compensated for the work completed on your behalf. These fees wer... read more
This business is horrible. They will not return phone calls and mess up your credit by taking what they can out of you and not doing anything else about your debts. Stay away from them
Business response:
Thank you for taking the time to share your feedback with us, and we are sorry to hear that your experience did not meet expectations. We take negative feedback very seriously. Your account has been sent to upper management for further review, and a team member will be following up with you shortly.The goal of our service is to settle your debts while helping you save money and time, which is what we have worked to accomplish with your accounts. We also strive to be as transparent as possible about the service we provide, in... read more
They only get 1 star because the customer service staff are always nice. Other than that, horrible company. There are a million others to use, try them. Any time something is within their power, the process takes excruciatingly long, there are a million extra hoops and they act like they have no control over anything. Nothing moves along with any purpose or without prompting. I had to stay on them every step of the way to make sure anything was getting done. I even removed and negotiated 2 accounts myself, because they are s... read more
Business response:
Thank you for taking the time to share your feedback with us, and we are sorry to hear that your experience did not meet expectations.We take negative feedback very seriously. Your account has been forwarded to upper management for further review, and a team member will be following up with you shortly.As a company, we strive to work as diligently as possible to resolve our clients debts in a timely manner while maintaining clear and consistent communication throughout the entire program. As a reminder, because this is a deb... read more
Stay Away !!!!!! just called to get a payof fquote to get ou tand the very unfriendly *** couldn't get it for me ! ***. told me it would take 3 days,so shady!! He gets ****** off when I ask for a manager and tells me none are available ! **************
Business response:
Thank you for taking the time to share your feedback with us, and we are sorry to hear that your experience did not meet expectations.We take negative feedback very seriously. Your account has been forwarded to upper management for further review, and a team member will be following up with you shortly.Anytime a client requests a payoff amount for their entire program, that calculation must be completed by our Payoff Team, who are specifically trained to ensure accuracy. These requests do need to be submitted to that departm... read more
I had a debt with Discover and two larger ones with ******.. I was pleased when Clarity ettled the Discover debt in just a few months. So I was quite patient waiting for them to settle the ****** accounts. But after more than a year passed without settlement I gave up, told them I wanted my account closed and any monies other the Discover to be refunded. They complied with that, at least, closing the account immediately and refunding the money quickly (a week or so I believe). The bottom line: I would have done better to mak... read more
Business response:
Thank you for taking the time to share your feedback. Were sorry to hear that your experience did not meet your expectations.We take concerns like yours seriously, and your comments have been forwarded to our management team for review.As a reminder, because this is a debt relief service and not a loan, we can only negotiate and settle accounts once they have voluntarily fallen behind and as funds become available in your program account. The estimated timeframe provided at enrollment is based on the amount you contribute mo... read more
Do not deal with these fools. I would have been far better off going bankrupt. I just started year 5 of 5, and they just added 8 months and 10k to the originally agreed upon amount.They give up negotiations far too easily. Scammers
Business response:
Thank you for taking the time to share your feedback. Were sorry to hear that your experience did not meet your expectations.We take concerns like yours seriously, and your comments have been forwarded to our management team for review.Our service is designed to help clients get out of debt while saving money in the process, and in your case, you have made significant progress. Most of your accounts have been successfully settled at around 50%, which is excellent progress. However, you do still have two accounts left, one ac... read more
Frequently asked questions about Clarity Debt Resolution Inc.
How is Clarity Debt Resolution Inc. rated?
Clarity Debt Resolution Inc. has a 4.2 star rating with 1,619 reviews.
When is Clarity Debt Resolution Inc. open?
Clarity Debt Resolution Inc. is closed now. It will open at 7:00 a.m.