Cleveland Ford

DG5416 

on DealerRater

8 years ago

"Customer satisfaction" Our visit to Larry Hill Ford was merely to view the current on-site inventory. However, once we met our sales representative, we were immediately impressed by his knowledge of the cars and determination to make sure we could find both a car as well as suitable financing. We were not disappointed because a few hours later, my wife drove out of the dealership with exactly the car she wanted. Our sales representative, Mr. Ricky Kisor, definitely made the difference for us. He and Used Car Manager Mr. Mik... read more

HeatherS 

on DealerRater

8 years ago

"Easy Car Buying Experience" Everyone I met and worked with was very nice, friendly and knowledgable. Kevin Placek was my salesman, and he was great. Todd Olinger assisted him, and Todd was also very professional and helpful. I was in a bit of a rush that day, and everyone was very accommodating. Kudos to sales manager, Lee Johnson and finance guy, Shane Gay. 

Bionca. 

on DealerRater

8 years ago

"I had an AMAZING experience!" I had went in there a few months ago and test drove a car I had been wanting for awhile. John had helped me, and told me what all I needed to do in order to qualify for a car and to come back in a few months. This last saturday, I had went in there, expecting them to tell me no so I didn't have my hopes up. As soon as I got there, I was greeted with a smiling face, and grwat customer service! Long story short, miraculously, they made it happen. At first they said I would have to wait on Monday ... read more

Sfserven 

on DealerRater

8 years ago

"Service" We have a 2016 Explorer that is a company car that was delivered to us from Illinois. The car had a broken mirror and tailgate. Even though we hadn't purchased the vehicle here Ron in service went above and beyond what we expected. They quickly fixed everything. We were thrilled with the service they offered. I will continue to use them for all of my service needs for both of my Ford vehicles. Thank you Ron for a great experience. 

Debareno 

on DealerRater

8 years ago

"Great people to do business with" Thanks to Casey Roach and the folks at Larry Hill Ford great group of people to do business with. This is the second used car we have bought from them. Thanks to the sales staff and financial people for the smooth transaction when purchasing our car. 

SamIngram1 

on DealerRater

8 years ago

"Quick Service" Ron Penepent went above and beyond to ensure that my car was taken care of quickly, on July 4th weekend. He was great, too, because he kept me constantly updated and really made sure all my needs were met. Thank you to Larry Hill Ford and especially Ron & all the guys working in the service department for doing such a good (and fast) job on my car; you guys are awesome!! 

Alice 

on DealerRater

8 years ago

"Very nice and considerate.. " Very nice sales person.. Treated me kindly .....,store manger worked with me on my check situation. It was overall a good experience.. I would recommend them to anyone. 

Oldman 

on DealerRater

8 years ago

"Pleasant experience negotiating a trade for a new Focus" I was greeted at the door in a friendly but efficient way, and spoke with both a Sales Professional and the Sales Manager. The Sales Professional, Mr. Villalona, assisted us in the most courteous and professional manner to determine our interest and needs. He showed us cars available in the class we wanted and brought one that was selected near the showroom for further inspection and a trial drive. The trade in vehicle was evaluated and the deal was negotiated within ... read more

George 

on DealerRater

8 years ago

"Work carried on successfully" Work carried on successfully. Joe Trentham identified the problem I was having with my car and promptly provided a solution. I would recommend this service center/service consultant.