Coastal Moving Services

Steffano M 

on BBB

a year ago

This is the perfect example of "cheap things turn costly or expensive at the end". I don't usually like to leave bad reviews, but I think future customers should be ********* EXPERIENCE started with a guy named ******* *. calling me and giving me an estimate for my move that sound very competitive considering that I was planning to do the **** thing. He assured me that he was going to be my point of contact throughout the move- never again did I heard from him. *irst ****************** day prior the pick up date, they called... read more

Helen C 

on BBB

a year ago

How is the company allowed to even be in business?! Our move from *******, ** to **,** was nothing short of a disaster. I spoke with ****, assuming that's his real name, on my initial call. He assured me that our items would be delivered within a week to 10 days, to ******** with no additional costs. Well, that was a LIE! Our items were well over a week late and it took several phone calls a day to even speak with someone. No one from this company returns phone calls, they hang up on you and give you the constant run around.... read more

Lauren S 

on BBB

a year ago

This was an absolute nightmare A COMPLETE SCAM!!!I was completely misled into believing this was a reputable moving company that would deliver a stress-free move. Instead, they delivered nothing. They did not show up on the scheduled day, didnt have the correct dates, and failed to organize any of the promised logistics.The so-called estimate was over 90% inaccurate, and none of the planning or coordination I was told would happen ever did. I was left scrambling last minute, forced to hire another moving company and handle t... read more

Kesha S 

on BBB

a year ago

If I could give zero stars, I would. Coastal Moving has been one of the worst customer service and ********************** experiences Ive ever had.Let me break down how this company mishandled nearly every part of my cross-state move to *****:Lets start with the bait-and-switch pricing.On my initial call, I clearly told them I was moving a bed. On the follow-up call, suddenly Im told that the price quoted didnt include the headboard or footboardand the cost jumped. I also asked to add a washer and dryer, and that alone raise... read more

Belinda Z 

on BBB

a year ago

Absolutely worst movers ever! Left 1/4 of our belongings in the old house, had to spend an extra $3,000 to get someone to retrieve the remaining belongings out the day before closing. Left trash, empty water bottles, all of the tape and packing in huge piles in our new house. Way over charged per cubic foot as many boxes were only 1/2 full. Beware, your estimate will be nowhere close to what they will charge you. Still having to clean up after tjem 1 week later. 

Margaret H 

on BBB

a year ago

Literally the worst company I have ever dealt with. They misquoted a price multiple times. Had rude employees and said they would take our concerns under consideration but just passed it off to someone new. They were didnt care to fix any issues that came. All they care about is money! DO NOT use them because they are third party and do care about the customers just the money they will get. When asked multiple times if everything was okay to have a certain way they brushed us off u til they wanted more money. They shouldnt b... read more

Jason B 

on BBB

a year ago

WORST moving company ever, AVOID at all costs. I wouldn't even give this place 1 star if I had the option to.This company operates as a deceptive brokerage, offering low estimates to secure deposits before passing contracts to movers who dramatically raise prices after the 72-hour cancellation window. My initial $8,500 quote jumped to $11,300 just as cancellation was no longer an option. The assigned vendor has overwhelmingly negative reviews, and both Coastal and their subcontractors have little to no public review presence... read more

Sean R 

on BBB

a year ago

Avoid Coastal Moving Services Not Worth the Risk I wish I had found this thread earlier, because every 1-star review you read is accurate.Initially, the estimator gave a seemingly realistic quote and made confident promises to "lock in" the deal. But just 3 days before my move, I got a call doubling the price and on the actual moving day, a $3,500 quote became an $11,000 charge.When I called to complain, the company blamed me for missing boxes on the inventory despite the fact that Im not the professional mover here. Thats s... read more

Keshia C 

on BBB

a year ago

This place is absolutely horrible, do not be deceived by their prices. They will quote you one price, then it's double the price. When you speak with customer service they are rude and have no resolution. Stay far away from them.