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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
RUN DONT WALK AWAY FROM THIS BUSINESS!! The worst moving experience ever. They talk a smooth game on the phone but thats where it ends. They didnt come thru on a single commitment or promise. It took over a month to get our stuff!! Look for other companies stay away. Horrible!!!
If I could leave a negative Star I would. They are the worst if youre considering DONT even waste your time. The customer service is terrible theyre disrespectful and rude. Ive never been so mistreated in my life like this before. I experienced several staff members hanging up in my face when calling for assistance to retrieve my belongings. AVOID this company at all costs.
Business response:
We are very sorry to hear about your experience and the frustration you felt when reaching out to us. That is not the standard of service we strive to provide, and we take your feedback seriously. We would like the opportunity to look further into what happened and make it right. Please reach out to our customer care team directly so we can assist you in resolving this matter.
This company is a complete rip off, they through out estimate amounts which will get you on the hook and then once carrier comes out the actual cost is increased by thousands of dollars. Stay away from them and especially stay away from ******.
Business response:
Were sorry to hear that you feel misled and frustrated with your experience. Our estimates are based on the inventory provided at the time of booking and are calculated in cubic feet, which is standard in the moving industry. If the actual space needed at pick up differs due to bulky or additional items, the carrier is required to adjust the cost accordingly.That said, no customer should ever feel pressured or disrespected, and we take your concerns about your interaction with ****** seriously. We will review this matter int... read more
Terrible company. Keep telling me that need 1-7 bussiness days to get my stuff from the scheduled date. Then said it also might not be here after 7 bussiness days. Guess who chose this company will need to sleep on the floor for a month.
Business response:
We are very sorry to hear about your frustration and we sincerely apologize for the inconvenience youve experienced. We understand how stressful it can be to be without your belongings during a move.Our estimates and agreements explain that delivery windows are based on distance, logistics, and federal regulations governing driver hours. While we strive to deliver as quickly as possible, in some cases the full delivery spread may be required to ensure safety and compliance.That said, we never want a customer to feel unsuppor... read more
THIS IS THE WORST EXPERIENCE WITH SERVICE I HAVE EVER HAD!!! This company is costing us thousands extra expenses. As we speak we are waiting for our furniture!!! Costing me thousands for ******* I don't even know where to start. 1. THIS IT NOT A MOVING COMPANY - they only book the job and hire third party to do the move so right there = so much room for miscommunication btw all parties. I had a very bad feeling as soon as I paid the $1600 deposit. All ****** was talking about was how and when to pay the balance - after we al... read more
Business response:
We are truly sorry for the stress and extra costs your move has caused. Coastal Moving Services is a licensed broker, and while our role is to coordinate with a licensed carrier, we should have been clearer about that from the start. Same-day delivery is never guaranteed unless booked as a premium service, and we regret that you were assured otherwise.Our estimates are based on the inventory provided, but if the carrier determines more space is needed at pickup, costs can increase. We understand how upsetting this is when yo... read more
Don't do it. The sales person, *****, LIED through his teeth. They came 6 hours late to start the move and once they loaded up the tuck, they told me it was going to cost $32,000!!!!! I had them unload everything and now it's sitting in my garage and I have to find someone else to come move us. They are pocketing he $7,500 deposit. They also were supposed to store it for a few months. I was told it would cost $800-$1000 a month and then, once they laded up the truck, it was going to cost over $4000 a month. Thank God the guy... read more
Business response:
We appreciate the opportunity to address your concerns. Your initial estimate was prepared based on the information you provided regarding the items to be moved, required space, and requested services. On the day of pick-up, the crew determined that significantly more space and additional services were needed to accommodate your shipment.In an effort to assist, extensive discounts totaling $8,500 were applied jointly between our company and the carrier. These adjustments were made to help bring the cost closer to your origin... read more
I strongly advise against working with Costal Moving Services.?We initially spoke with a representative named ****, who quoted us an attractive rate and emphasized that the company was ranked #3 nationally. He seemed confident and provided a detailed explanation of the process, assuring us that our preferred move date would be accommodated.Unfortunately, that was not the case. Despite assurances, our requested move date was not honored. We were also told we would receive a quality assurance call prior to the move to confirm ... read more
Business response:
Were sorry your move did not meet expectations. As a licensed broker, we coordinate with vetted carriers, but we should have been clearer about this upfront. The missed quality assurance call, poor communication, and confusion over pricing and the carrier were unacceptable. Your feedback is important, and well use it to improve transparency and service moving forward.
Literally nothing they say ever ends up what they end up doing. They raised the price on me 3 times when I gave them all the information they needed from the start. They wanted to charge me extra because they couldnt get an 18 ******* in to my neighborhood. Mind you this isnt what they picked my stuff in. I told them initially I was moving to the 3rd floor and they did a surcharge for that. They changed the pick up date. Changed the drop off date on me twice. I will never ever recommend this company to anyone. They try to po... read more
Business response:
Were very sorry to hear how frustrating this was for you. As a licensed broker, we base estimates on the details provided at booking, but final costs can change if carriers determine more space or services are required onsite. We understand how upsetting it feels when youve already shared full details and still experience multiple price changes and schedule shifts.
My experience with Coastal Moving Services is probably the worst example of ethics in business I have ever been a part of. Their business ethic is greed and not customer service. ******* ***** had one thing in mind and that was not to help me, but to manipulate me and basically steal $2700 from me without using a gun. He was all about the money and making sure he got me to give my credit card. I asked him specifically if I could cancel this transaction and get my money back and he said, I could cancel at any time and it woul... read more
Business response:
We are sorry to hear about your experience and the difficult circumstances surrounding your health and planned move. We want to clarify that Coastal Moving Services operates as a licensed broker, and all cancellations are subject to the terms in the signed estimate. As outlined in that document, deposits are refundable only if cancellation is requested within 72 hours of booking. We regret if this policy was not fully explained during your call with *******.We understand how upsetting it is to feel that your situation wasnt ... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 5:00 p.m.