This profile has been claimed by the business owner or representative.
COIT Cleaning and Restoration
- Home Cleaning
- Burlingame, CA
About this business
Location details
897 Hinckley Rd, Burlingame, CA, 94010, United States
Get directions
Very bad service. I had schedule between 9am-11am, they called at 11am to pushed out to 1pm-2pm. at 3pm no one show up or even called. I called 1800 number the lady was rude very unprofessional, my day was ruin because I pushed out my schedule to get my carpet clean and my furnace clean. The guy showed up at 3:15pm, I should of cancel but I thought I've been waiting all day, might it well get it done. He did a bad job. They were not what advertise. VERY VERY BAD SERVICE
We made an appointment 3 weeks before for heater duct cleaning. I called them the day of the appointment, they said they would return my call, never did. I took the day off from work to be there in their "appointment window", and they never showed, never called. They will never get any business from me, completely unprofessional. Should be Zero stars.
Horrible service. Took my drapes and committed to clean and return by March 23. Called March 22 and said that there will be no one in my area so could not deliver - ridiculous since it is 15 miles from Burlingame. Rescheduled for March 29 in the a.m. and then I get a call saying they would be here between 2 and 4 pm -- I had cleared my calendar. That is when I lost it -- they can't keep their commitment nor appointments. I would not recommend this place. They do not deliver (literally) and can not keep appointments. L... read more
Awful... Customer Service it terrible. Leslie and Madeline I believe her name is are jokes. Rather do business with Stanley Steamer.
The customer service is TERRIBLE. After over 5 attempts to schedule an appointment for a mold inspection gave up! Darlene out of the Santa office was especially tough to deal with. I retuned her call and then she tells me I'm calling an out of service area location and to call the 1-800 number again! Not customer service oriented at all!
coit has the worst customer service that i've experienced in life! never use their services you'll be better off braking your back trying to clean your own carpet! I dnt see a private message! I spoke to management and understand just why the COIT is horrible because management is HORRIBLE!
Wish I had read reviews closer before wasting my time with this company since I find many echoing the exact experience I had. Two different times I had set appointments for the East Bay team to come give me an estimate and both times no call, nobody shows. I even called on the second one and it seemed they had no info on my appointment! The actual guy in the van calls me later to say he's coming by, but I am now heading out (5 hrs after set time). I told him they have one last chance to get it right. Nobody has ever cal... read more
My experiences with COIT have been nothing less than frustrating. Twice I scheduled appointments a few weeks out and then the company didn't show up at the scheduled time. I called to find out the timing of their arrival only to be told that the original date I selected couldn't be accommodated and they couldn't come for a few more weeks. No calls, no emails letting me know ahead of time. Just a horrible scheduling system. I've wasted 1.5 months just trying to get them to come out. Have been trying to get our airways cle... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 4.5 star rating with 2,635 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.