COIT Cleaning and Restoration

Elizabeth C. 

on Yelp

5 years ago

Great Technician and job well done. But be ware of HIDDEN FEES! I thought I asked all the right questions to avoid just this and they still got me. I called and asked for a quote for air vent and dryer vent and possible tile and granite, so they said sure and sent someone out. Person who came over asked me to show him were vents were, I pointed them out as well as the dryer , I showed him where my washer and dryer are located and he said they would go on the roof to clean the lint. I showed him shower for tile and grout quot... read more

Paula C. 

on Yelp

5 years ago

I waited for the cleaners on the scheduled date. When they did not arrive within the time period I was given, I called them. At that time I was advised that an emergency had come up and that my appointment had been rescheduled for next week. I was not called, texted or emailed to be notified of this change. If their customer service is this bad, I do not trust them to complete the professional service that they also promised. Unprofessional and unacceptable service. 

Bunny T. 

on Yelp

5 years ago

This was quite an experience...and quite an awful one. Apologies for this lengthy review, but it's important. First, I want to give HUGE thanks to Nghia, the experienced technigian who traveled nearly 220 mi RT to my home on his day off (Saturday) to fix the damage that was done to my tile floors the previous day by an inexperienced Coit technician. Grateful the damage was fixable. If I could, I'd give 5 stars to Nghia and 0 stars to Coit and the first technician. Pissed and not at all pleased that I lost two days of my tim... read more

Jessica P. 

on Yelp

5 years ago

I had Coit clean 6 curtains for $320. I needed them to get chemicals out of my curtains, no matter what that took. I was not worried about damaging the curtains. I just needed the chemicals out. They only did a "light cleaning," whatever that means. It seems like they did nothing at all. They at first offered to do a reclean. But then they called back, refusing, telling me I just need to buy new curtains. 

Melissa C. 

on Yelp

5 years ago

They have no heart! I BEGGED them to help us (we were suffering in 100+degree heat and whatever was blowing out of our vents was making the sinus infection I had worse). They told me they only come out our way once a week on Wednesdays (I called on Thursday). So we waited. And waited. We were repeated told someone would call to give us a time slot. No one called. We called again and were told someone would call day-of on Wednesday to let us know when they would be arriving. Nothing. We called around 12pm to ask if they had a... read more

Lillian S. 

on Yelp

5 years ago

Coit sent a service man to my home a little over a year ago to clean my living room carpet and since I assumed that he was vetted and bonded, I did not follow him around the hall corner to where the carpet ended just outside my master bedroom. With the cleaning machine running, I did not hear him go into the bedroom (for no reason as he was not there to clean the carpet in that room) and then he was paid and left my home. However, a few days later, I noticed that my ruby ring and earrings were MISSING from my jewelry cabinet... read more

Christine F. 

on Yelp

5 years ago

TERRIBLE. If I could rate zero stars I would. Made an appointment weeks in advance. Was given a window of time 11:30-1:30 and despite me making repeated calls for updates (no one ever proactively called me) and being told someone was on their way, no one ever showed up to do the service. I called again to explain that I had to leave my home, was treated incredibly rudely, and was hung up on twice(?!). How are their customer care representatives trained to help customers? It was by far the worst customer service I have ever r... read more

Robert H. 

on Yelp

5 years ago

The duct cleaning at our house cost $719. There was one man there for a little over 2 hours. I thought that was highway robbery. They charge buy the number of ducts not the time involved. Go elsewhere. 

Chris H. 

on Yelp

5 years ago

Long story short, it seems as if their office people do not communicate with each other. I tried to get my dryer exhaust vent cleaned. It took two failed scheduling attempts and a conversation when an unhelpful agent to finally give up and call another company.