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COIT Cleaning and Restoration
- Home Cleaning
- Burlingame, CA
About this business
Location details
897 Hinckley Rd, Burlingame, CA, 94010, United States
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I had Coit clean 6 curtains for $320. I needed them to get chemicals out of my curtains, no matter what that took. I was not worried about damaging the curtains. I just needed the chemicals out. They only did a "light cleaning," whatever that means. It seems like they did nothing at all. They at first offered to do a reclean. But then they called back, refusing, telling me I just need to buy new curtains.
Business response:
Hi Jessica, we're extremely disappointed to hear of your experience and want to apologize for not meeting your expectations. The service you describes does not meet our customer service standards whatsoever. We will be reaching out to ensure that this is made right for you.
They have no heart! I BEGGED them to help us (we were suffering in 100+degree heat and whatever was blowing out of our vents was making the sinus infection I had worse). They told me they only come out our way once a week on Wednesdays (I called on Thursday). So we waited. And waited. We were repeated told someone would call to give us a time slot. No one called. We called again and were told someone would call day-of on Wednesday to let us know when they would be arriving. Nothing. We called around 12pm to ask if they had a... read more
Coit sent a service man to my home a little over a year ago to clean my living room carpet and since I assumed that he was vetted and bonded, I did not follow him around the hall corner to where the carpet ended just outside my master bedroom. With the cleaning machine running, I did not hear him go into the bedroom (for no reason as he was not there to clean the carpet in that room) and then he was paid and left my home. However, a few days later, I noticed that my ruby ring and earrings were MISSING from my jewelry cabinet... read more
TERRIBLE. If I could rate zero stars I would. Made an appointment weeks in advance. Was given a window of time 11:30-1:30 and despite me making repeated calls for updates (no one ever proactively called me) and being told someone was on their way, no one ever showed up to do the service. I called again to explain that I had to leave my home, was treated incredibly rudely, and was hung up on twice(?!). How are their customer care representatives trained to help customers? It was by far the worst customer service I have ever r... read more
The duct cleaning at our house cost $719. There was one man there for a little over 2 hours. I thought that was highway robbery. They charge buy the number of ducts not the time involved. Go elsewhere.
Long story short, it seems as if their office people do not communicate with each other. I tried to get my dryer exhaust vent cleaned. It took two failed scheduling attempts and a conversation when an unhelpful agent to finally give up and call another company.
Coit Cleaners cleaned my drapes. The drapes came back with a strong chemical smell that has not abated in months. I called Coit and left "Steve" a message but he never returned my call. I wanted to know what chemicals they used to clean my drapes. I'm worried that the chemicals may be bad for my health. I'm still trying to get the smell out of my house. I wouldn't recommend this cleaner.
I would rate a negative 5 if I could.Had a quote today for hardwood floor cleaning. Small townhouse living room, stair case and loft, (floors are only 3 years old and in great shape). They will not move any furniture. Therefore cleaning around the furniture, quote came to $826.00 (including a 35% discount!) Really? You are out of your mind. No one with any brains would pay that price.
$465 to put scotch guard on a small sectional? And to clean and scotch guard it was the same price? No rhyme or reason to their prices. Just started calculating numbers. I'm guessing he just gets the additional amount that he can charge beyond a certain price. That was with 40% off. What a rip off. Definitely call another company. This is cleaning a couch. Not a high level task and so many companies can do this. Never will use again. Management - post fair and honest prices on your website. You clearly have lost a lot... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 4.6 star rating with 3,001 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.