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Collision Center of Peoria
- Body Shops
- Peoria, AZ
About this business
Location details
9190 W Bell Rd, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I've taken my car here three times and have had great experiences all three times. I just got rear ended recently and I called to try and schedule a time to bring my car in. I can't get ahold of the the person who schedules appointments! I just get sent to voicemail each time. I've called 4 times and left two voicemails. At least have the decency to call me back. I had to take my business elsewhere. Unfortunate that their customer service has gone so downhill.
Took my car for a front end repair a few months back. Received car and noticed paint job discrepancies. "New color is a bit off from original." Attempted to call person I was advised to call with any issues and didnt get an answer. That's okay.... but I also left 2 voicemails on 2 different occasions and still nothing. Once they get your money from the insurance company they put you on a low priority list. Thank you. Now I know where I won't be taking my vehicles next time.
We have used these guys I think 5 times and every time they over promise and under deliver. After having it a week or more, It's either it will be ready on this day and time and never is and it's always been on Friday. So, another weekend without a car. Of course they don't offer a loaner until you get irate with them. So today, their employee Ashley calls and blows smoke that the truck has to go throughout control and get scanned and won't be ready. The real truth was that somebody stole the emblem off the front bumper and ... read more
The manager of this facility is a fraud. Bobby (the GM) is unprofessional and called me a liar when I pointed out damages not repaired that I paid for before leaving. I have pictures and texts to and from him and the customer service rep Ashley before leaving the facility. I was told to bring back for repair and that they would warranty their work. When I brought it back they claimed it was damaged again outside of the scope of what their repair guy did. This place has terrible customer service. Bobby is a fake busines... read more
Very poor quality service. My car was in the shop for a long time. I got an email from them saying that the paint color was incorrect. They could fix it, if I kept my car in shop for an additional week. Due to my circumstances I needed my car ASAP. Now I have a car with two different colored doors. They used the door handles from my wrecked doors. The back handle was damaged because of the collision. Now my back door does not open. The driver window does not roll down. Do not recommend to anyone!!!
Very dishonest! I got rear ended and needed a new hitch and bumper assembly and there was this popping noise under my car. We give them the car to fix on the 16th of October and on the 21st they said it was done and to come pick it up. We get there and return the rental and see our car. I look at it and the bumper and hitch are still pushed in like at the beginning. They wanted to give it to us like that. I ask about the popping noise and they said, "we took the car for a test drive and didn't hear anything and we looked und... read more
Very poor customer service and dishonesty. I was sent here by insurance as it was one of the "preferred" repair centers. When the quote guy came to look at my vehicle I was immediately dismissed of any of my car concerns. I was then told by Bobby the store manager that they could not repair my vehicle. When I called my insurance to tell them about this encounter they immediately told insurance a different story. I would not recommend this place. If they cannot be honest for simple things like a quote then I assure you they a... read more
I have to write this its months late done family issues. Always this business I have went to many times and loved it they did great work friendly staff. I have sent over the years at least 20 friends and family for thousands and thousands and thousands of dollars of business it was great but on the last visit I was there it was different the woman that I always worked with moved and things changed. I go to pick up my car and they tell me they can't fix this one thing so they tell me to take it to dealer and they would pay we... read more
After the 5th time of me taking my car back I decided to just take my car to the dealership to get fixed correctly. The ladies inside were really nice but ultimately wasn't enough considering my car wasn't being completed correctly the first time. It's almost like they would do temporary fixes then I would leave and a day later same issue. I had a problem with my front bumper and ac. I will not be going back for for repairs.
Frequently asked questions about Collision Center of Peoria
How is Collision Center of Peoria rated?
Collision Center of Peoria has a 3.8 star rating with 422 reviews.
When is Collision Center of Peoria open?
Collision Center of Peoria is closed now. It will open at 7:00 a.m.