Collision Center of Peoria

Ammie P. 

on Yelp

2 years ago

If I could give negative reviews I would. Between Bobby the director, the front desk people, and Brent we've been treated terribly. I truly don't understand how they can treat people this way. We did all the leg work, they NEVER call us back, rude and no empathy to our situation between them and the insurance company. This entire situation per Bobby was our fault when we were told differently from Brent. Bobby hung up on my husband. I will be following up with BBB and their corporate office Van Tuyl and Acura of Peoria the d... read more

Shobee G. 

on Yelp

2 years ago

Never in my life have I had a worse customer service experience. The complete lack of communication from this entire staff is horrifying. They will constantly just tell you someone will call you back and then you never hear from them. When I did get a hold of someone, they stated they extended my rental car for me, but never did and now I'm being billed multiple days for a rental they claimed to have extended but never did. And I can't get a hold of a supervisor or anyone in charge. I would never have come here if my insuran... read more

Nicole K. 

on Yelp

3 years ago

If I could give zero stars I would. I brought my car here for an estimate almost 3 weeks ago. Insurance approved repairs and I told them I was ready to schedule. I have called 3 times to schedule repairs and every time I call it's an excuse. Scheduler is not there, she will get back to me, she is backed up and will call you tomorrow. 2 weeks later and I still have not received a call back. Absolutely horrible customer service. And after looking at other reviews this seems to be a common occurrence. Run now and go somewhere e... read more

Mike D. 

on Yelp

3 years ago

I brought my truck in for an estimate. The estimator said my truck could be fixed by August. My insurance company sent a check to them on June 13th. I called them in July to see when the parts would be in and they hadn't ordered the parts yet because they said I didn't make a commitment. I asked how I was suppose to know I was responsible to call them once the check was in their possession to call and the gal said someone was suppose to call me. Since they dropped the ball I decided to ask the manager if they could bump... read more

Becky K. 

on Yelp

3 years ago

Used CCP after my accident based on a recommendation and was very pleased with the overall experience until the last 20 minutes of our pickup appointment. Drop off with Jordan went smoothly. He was knowledgeable, professional, and very friendly. Throughout the process I was updated via text about the estimated completion date and was called when that date was pushed. Up until this point all service was great. When my husband and I arrived for pickup we paid and then Director Bobby Ghanbari brought our vehicle out to us. Wh... read more

Leah M. 

on Yelp

3 years ago

I've taken my car here three times and have had great experiences all three times. I just got rear ended recently and I called to try and schedule a time to bring my car in. I can't get ahold of the the person who schedules appointments! I just get sent to voicemail each time. I've called 4 times and left two voicemails. At least have the decency to call me back. I had to take my business elsewhere. Unfortunate that their customer service has gone so downhill. 

Samuel B. 

on Yelp

4 years ago

Took my car for a front end repair a few months back. Received car and noticed paint job discrepancies. "New color is a bit off from original." Attempted to call person I was advised to call with any issues and didnt get an answer. That's okay.... but I also left 2 voicemails on 2 different occasions and still nothing. Once they get your money from the insurance company they put you on a low priority list. Thank you. Now I know where I won't be taking my vehicles next time. 

Cheryl S. 

on Yelp

5 years ago

We have used these guys I think 5 times and every time they over promise and under deliver. After having it a week or more, It's either it will be ready on this day and time and never is and it's always been on Friday. So, another weekend without a car. Of course they don't offer a loaner until you get irate with them. So today, their employee Ashley calls and blows smoke that the truck has to go throughout control and get scanned and won't be ready. The real truth was that somebody stole the emblem off the front bumper and ... read more

Amanda A. 

on Yelp

5 years ago

The manager of this facility is a fraud. Bobby (the GM) is unprofessional and called me a liar when I pointed out damages not repaired that I paid for before leaving. I have pictures and texts to and from him and the customer service rep Ashley before leaving the facility. I was told to bring back for repair and that they would warranty their work. When I brought it back they claimed it was damaged again outside of the scope of what their repair guy did. This place has terrible customer service. Bobby is a fake busines... read more