Concept Property Management

leah r. 

on Birdeye

4 years ago

I just share our experience with them at the end of our lease. We were planning on moving, but because of the pandemic and having a newborn we contacted them to see if we could temporarily extend our lease. They told us yes that we could go month to month, but that wasn’t true. 2 weeks later we get a notice that they are selling the property so we must buy or go. I won’t go into the maintenance problem we had with them etc. When we moved out they remodeled the apartment: new carpet, counter tops, paint, light fixtures, etc. ... read more

Reveille12 

on Birdeye

6 years ago

They take your application fee and don't reply, they leave your fridge broken for 2 weeks wasting $150 worth of food and to add insult to injury they sent me $30 saying "This should cover your loss". I would have felt better if they had just ignored me like the application fee. 

Whitney M. 

on Birdeye

6 years ago

DO NOT RENT HERE OR FROM CONCEPT PROPERTY MANAGEMENT! Brigadoon Apartments are over priced and ran by horrible employees. Moved out a couple months ago and they are threatening to turn me over to collections. When they are asked to send the bills to my apartment and not comparable units like they have been sending. They keep failing to produce the correct bills to my apartment. Customer service is a joke. They refused to return phone calls. Take days to respond, only by email though. I’ve called daily and emailed daily sin... read more

Megan F. 

on Birdeye

7 years ago

For the time we were renting at Concept, I'd have given them 4 stars. The one star review is how they've treated us since we moved out from Aspen Valley Townhomes. Our lease was officially up April 30 and were actually moved out on April 18 because we wanted to have the time to give the place a thorough cleaning before we left. We even shampooed the carpets because we wanted to make sure to eliminate any dog odors. Partner had a walkthrough with the manager and they gave the all clear except for the fridge/freezer/oven need... read more

Jesse 

on Birdeye

7 years ago

This is unbelievable. I originally loved moving in here. Keera & Austin have been super helpful. Now for the 3rd day IN A ROW carbon monoxide alarms have been going off. Continue to just get the run around and the "we'll send someone to check on it". Seriously disgusting how they have handled this situation that could potentially cause serious harm to tenants. 

Ben G. 

on Birdeye

8 years ago

Terrible leasing experience. All the windows, doors, and a/c unit were outdated and poorly installed, allowing air to flow freely in an out of the apartment. The management was poor and disorganized. We never met anyone from management once we moved in, leaving us with numerous questions regarding the fireplace, random dials, and light switches throughout the apartment. The apartment manager rarely returns calls or emails, we called her for two weeks straight, leaving messages with each call, and never heard back. One of the... read more

Kenneth Wayne Liggett I. 

on Birdeye

8 years ago

I was 1 day late on the my rent, because the check was in the mail, and they posted a "3 day eviction notice" on my door on a Friday. On the following Monday they showed up to my house with prospective tenants to look at our apartment, and they asked my wife why she hadn't vacated the premises. Of course she told him, "because we paid our rent." (Also because it is illegal to evict without a court order) Also the apartment was heated by a boiler, which heated all the apartments. The 2 winters I lived there the boiler went o... read more

Steven M. 

on Birdeye

8 years ago

I have had a horrible time living in this DUMP. Just last month they helped their selves to $100 extra on top of my rent. When I called to have it returned Kirstyn Rodriguez let me know that it was impossible for them to return it in any other way than to apply it to the next months rent. So just so we are clear they took cash and refused to return it for 30 days. $100 is not a lot of money I know but I had bills to pay with that money that went late and cost me more to pay late. There was a shooting in the parking lot last ... read more

Kenneth L. 

on Birdeye

8 years ago

I was 1 day late on the my rent, because the check was in the mail, and they posted a "3 day eviction notice" on my door on a Friday. On the following Monday they showed up to my house with prospective tenants to look at our apartment, and they asked my wife why she hadn't vacated the premises. Of course she told him, "because we paid our rent." (Also because it is illegal to evict without a court order) Also the apartment was heated by a boiler, which heated all the apartments. The 2 winters I lived there the boiler went o... read more