This profile has been claimed by the business owner or representative.
ConnectYourCare LLC
- Healthcare
- Cockeysville, MD
About this business
Location details
307 International Cir #200, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
App crashes I have not been able to use this app on my iPhone 12 because it crashes every time I try to use it. Very frustrating.
Unable to submit reimbursement Attempted to file for reimbursement and it shows there’s an issue and won’t upload my documents through the app. Direct deposit set up and I’m receiving paper checks. Prior to the Optum change I had no issues
Crashes This app crashes immediately upon opening on iPhone SE - iOS 15.0.2
App Won’t Load I signed up for account on website and trying to use app. Sign in no problem. After loads there’s a blank screen?
It doesn’t work at all! This app does not work at all. I sign In and it just go blank… I go thru all the process and it doesn’t not do anything or let me see anything at all. If I go to web page than I am able to see, but not in the app. Need some fixing!
App doesn’t log out When you log out the account, it doesn’t log out. It opens back up. You have to close your screen in order to sign out of the application.
Won’t submit a claim that has docs. Ignores trusted device after signin requires security code Now won’t submit my created claim says no documentation when attached two. So now have to call in wasting work time. Waited 30min on phone for rep to answer. Also prompts for text code everytime despite checkmarked as trusted device. Before when selecting reimbursement for an existing provider claim demands upload documentation when they don’t need documentation. Don’t have to from the website. Thus the app is nearly worthless have... read more
Shady Organization I wanted to close my account and transfer my fund to a different establishment to consolidate my HSA accounts and avoid stand alone fee. Didn't receive any notification about the check of my fund after closing the account being sent to the new establishment. The check got lost in the mail or something because the new bank never got it. When I contacted customer support, they were really rude and told me they had no record of the tracking number of the mail or the check number they sent over, which I find v... read more
Reimbursement The app did not allow me to save my information. I had to re-enter my information again.
Frequently asked questions about ConnectYourCare LLC
How is ConnectYourCare LLC rated?
ConnectYourCare LLC has a 3.9 star rating with 8,761 reviews.
When is ConnectYourCare LLC open?
ConnectYourCare LLC is closed now. It will open tomorrow at 9:00 a.m.