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Copper Key Realty and Management
- Real Estate
- Clarksville, TN
About this business
Location details
2509 Wilma Rudolph Blvd, Suite G, Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Copper Key Realty and Management was an OK company to rent from. We became tenants of Copper Key Realty and Management in October of 2020. Upon move in we were greeted with stained carpets, dirty walls, and feces in the toilet (when we complained we were told it was from a "back up" that had occurred the weekend prior). The stove and oven were not properly cleaned. Stove top had oil and crumbs. The staff member that did the previous tenants move out inspection did not care about how the rental was not properly cleaned. It's ... read more
Business response:
******, I'm sorry you had a poor experience with us in regards to your move in. We do our best to have every property in move-in condition. Unfortunately, there may be times where a vendor may not do the perfect job. We do try to ensure that doesn't happen, but it is possible. The property was professionally cleaned and carpet cleaned, so I apologize if anything was missed. There was a back up with the sewer around that time, and it should have been taken care of. It was an unfortunate situation for everyone. Thank you for ... read more
Poor communication and staff that treated customer like a inconvenience.
Business response:
Kory, Thank you again for leaving a review. You left one on ******, also, stating different things from this one. Again we are very confused by your review. This is exactly what was sent to you after we did the inspection: The move out inspection was completed and I wanted to start by saying thank you for taking such great care of the home and treating it with respect. It looked really nice in there. There were only two issues as follows: ___________________________________________________________________________________... read more
I rented from Copper Key, Reliant at the time, from Oct 2018 to November 30th 2020. I rented a townhouse that was at the end of a building containing 4 townhouses. On my end there were two doors approximately 2 ft apart, my door, and the neighboring tenants door. I was at the very end on the left side when you are facing the building. The very week that I moved in my daughter and her bf came by to put together a few pieces of furniture for me. I wasn't thinking when I parked my car in front of my apt about moving over for th... read more
Business response:
Mary, The neighbors next to you have been there for more than 8 years, not 2 or 3. No one has ever complained about them before now. You called the police on them many, many times and nothing was ever done to them, so the police never thought there was any merit in your complaints. If they were doing something wrong, they could have been held accountable at that time. I can't control when they do their laundry, or how hard they walk up the stairs, or if they are on the phone outside. You share a small covered porch in the fr... read more
Poor response time to any form of inquiry. Rushed to jump into a rental property. Poor professionalism. Nickel-n-dimes your security deposit. Doesn't respond to phone calls in a timely manner and will sometimes only respond via email in an untimely manner.
Business response:
Justin, thank you for your review. We do take our reviews very seriously, so I have spoke with your inspector and also looked at the time line for all of your emails and texts. I'm not sure why you felt rushed to "jump into a rental property". Most of our properties rent out very quickly, but we never want anyone to feel rushed. We had contact with you several times trying to schedule a time for you to view the home, trying to accommodate your schedule. We even reached out to your roommate and your cousin, because you had a... read more
Overcharge tenants for move out cost, rude, threatening demeanor, and make false claims on what tenant says as well as over inflated and false charges that would be more to restore property to move in date.
Business response:
David, thank you for taking the time to review us. I have checked into your complaints, read all the correspondence, and talked to the person who did your move out inspection. On your move in inspection, filled out by you, the only items in the entire house you said was dirty were the baseboards, and you said "dirty, needs painted". You didn't write down any other issues, and our own inspection form that we fill out prior to your move in, doesn't say anything was dirty. You didn't clean the home when you left, so we had to c... read more
Initially as Reliant Realty were much more responsive, however have had many issues over the last few years with responsiveness to maintenance issues and problems found and discussed at inspections. Subpar maintenance done when work order placed. Poor communication. Met owner and now knowing what he has been told am very disappointed with company. They did not relay our concerns and many issues were left and are now worse to the point he had to take leave and drive from another military base to fix them.
Business response:
******, Thank you for your review. We changed our name from ******* last year because I had bought the company from ******* several years ago, after running it for many years prior to that. It got to be too confusing, so we changed the name completely. We still have mostly the same staff we always had the entire time you had lived in your home. Unfortunately, we are only allowed to do what an owner approves, and sometimes they don't approve something because they would like to come fix it themselves prior to putting it on th... read more
If I could give zero stars I would. Getting the house was fine and no problems but leave has been like hell on earth especially dealing with taylor. I literally got my orders a week before I leave and she straight up told my wife over the phone that she was not willing to help us with the move out inspection or anything. Constantly extremely rude and constantly telling my wife that it's a personal problem. Said that we could do an early inspection 2 days ago and is now saying we have to move it to the 28 of june but I cant b... read more
Business response:
Arthur, you know none of what you are saying is true. Just because you got orders late, we aren't allowed to change our rules and policies that follow the law. It seems like if you have a house that your are buying and closing on, you might have had more notice than you gave us. If you would have asked for help, we could have given you a different solution for giving us the orders you got late. We have to follow the same procedures for every tenant, and we try to help the best we can, but just because someone doesn't like wh... read more
The worst business ever. They are croaks and should not be allowed to hold rental properties. I will not recommend them to ANYONE including the military community that I know. The broker is rude and doesn't not care for any type of service to the tenants. The staff are just as bad. Donna up front is rude and so unprofessional. They charge for things when moving out but doesn't even repair the things they charged for. If it was the other way around the tenants would have to show proof things were repaired before money is give... read more
Business response:
Joshua, I'm sorry you feel this way. I've checked with my whole office to find out what the problems were. Everyone remembers you as a nice pleasant tenant. They said you moved in a day early, and took the lockbox before we could do the inspection, but that was all anyone remembers being negative. We got the situation resolved with you, and that was over a year ago. We checked your work orders, and they were taken care of in a very timely manner, and we even sent you invoices as backup for a water issue. The person who di... read more
My fiancé and I recently signed a lease in Clarksville with Reliant. We are so disappointed in how management handled our requests and needs. We worked with Taylor, but she failed to disclose the eye sores inside the home that needed attention. I met with her in person today to talk about what needed to be painted inside the home, and our requests were denied. On top of that, she seemed annoyed that she had to come out to the property. When I made her aware of maintenance issues, she gave excuses like "I've already talked to... read more
Business response:
India, Thank you for your review. I have to take a minute and address some of your concerns: We don't normally meet people at the home, but at your request, we sent Taylor out to meet with you. She said to you "when you look around this house, does it look like a house that's in poor shape?" You said "no". She said, "you do realize the things you are asking to get done are not normal things, and you are being extremely detail oriented above and beyond what is normal", and you said "yes, I'm a very particular person". You hav... read more
Frequently asked questions about Copper Key Realty and Management
How is Copper Key Realty and Management rated?
Copper Key Realty and Management has a 4.5 star rating with 1,642 reviews.
When is Copper Key Realty and Management open?
Copper Key Realty and Management is closed now. It will open at 9:00 a.m.