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Copper Key Realty and Management
- Real Estate
- Clarksville, TN
About this business
Location details
2509 Wilma Rudolph Blvd, Suite G, Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Having been a homeowner and relocated to TN we utilized Copper Key for rental purposes while we secured our home purchase. From the first day we were in the home, the property management team took no ownership for the condition of the home upon move in. We documented numerous issues and concerns from cleanliness, to pest control issues, to lawn care not having been addressed prior to move in. The reply for the concerns we received from the management staff when we turned in our move in inspection review, was that it would be... read more
Business response:
Thank you for your review. We take all reviews very seriously, so I did investigate your concerns. Prior to you moving in, a full paint to include baseboards was done. The closets were not done, as you noted on your move in form. You were not charged for any of the walls in the closets or pantry, only the ones that had scuffs and scrapes that were painted before you moved in. We look at all walls, photos and documenation before charging you anything on your security deposit. You did note very few places that were dirty on yo... read more
I would not recommend Copper Key to anyone. My experience was extremely disappointing from start to finish. The staff was consistently rude, confrontational, and unprofessional whenever questions or concerns were raised. Instead of working with residents to resolve issues, they often seemed defensive and unwilling to help. Communication was poor throughout our tenancy, with calls and emails frequently going unanswered or taking far too long to receive a response. One of the most frustrating aspects was the lack of transparen... read more
Business response:
I'm sorry you feel this way. I have reviewed all correspondence and it looked like we tried to work with you in several different circumstances from getting a different technician for an HVAC problem and reversing the charges, to answering any questions you had on your move out inspection and the charges that followed. I don't see where you were charged any hidden fees that were not noted in the lease, or where you weren't rsponded to. Again, I apolgize if you felt that way. Good luck in your future home.
From move-in, the home was in poor and unsanitary condition. I had to deep-clean extensively, including rat droppings, mold in the shower hardware, dirty/clogged drains, greasy cabinet hardware, and cabinets with water damage and stains from prior tenants. The refrigerator water dispenser had mold, and the freezer was cracked and dirty underneath the vents. There was also trash under the porch and debris in HVAC vents. Several safety and maintenance issues existed at move-in, including wobbly/rusted porch railings and a malf... read more
Business response:
We appreciate your feedback, ******. We did give you the requested $150 for extra cleaning, as requested, for some items that weren't cleaned to your satisfaction when you moved in. Unfortunately that didn't mean you didn't have to clean at move out. I'm glad to hear that maintenance was good to you. (you stated that in your ****** review). We do have a great maintenance staff that is very responsive to getting things taken care of. It looks like the items you mentioned regarding maintenance were taken care of as soon as the... read more
If I was able to give 0 stars! Definitely Wood. Worst customer service I have ever experienced in my entire life. From the moment I walked in the staff was absolutely rude. Talked over me and spoke to me as if I was a second class citizen. The property manager, or should I say the manager who said she was the manager of the establishment was rude and refused to allow me to speak and then asked me that she did not want my money I was not wanting to assist a paying customer and that she did not““ know what was going on nor was... read more
Business response:
Just like on your ****** review, most of what you are saying isn't true. You didn't like the answer you got on the phone about the denial of your application, so you stormed in here. You were screaming. My leasing agent came into my office crying because of how you were talking to her. I went to the front to ask you why you were screaming and you said that's how you were being talked to. I asked you to stop screaming because my other leasing was on the phone and couldn't hear. You said no. My employee who you said was scream... read more
Worst property management I’ve ever dealt with. 3yrs of unresolved maintenance issues and rent increases. Selective communication and greed, along with willful neglect makes this the absolute bottom pick for anyone looking to rent, or have your property managed by.
They do not communicate well. I could hardly get anyone to email back or answer their phone. I had to pay a 200 dollar electric bill because they didn't tell us when they were done with their inspection until a month and a half after we had vacated the property.
Business response:
I'm sorry you feel that way. You broke your lease 6-7 months early, and that means that you are responsible for rent and utilities until someone new moves in. You and your co-tenants were responsible until 2/20, and someone new moved in on 2/21. If you have a bill past 2/21, please let me know by calling the rental office. You do have a past due balance for damages and rent that we have been speaking to one of the tenants about because she responded to the emails.
Copper Key Realty and Management was an OK company to rent from. We became tenants of Copper Key Realty and Management in October of 2020. Upon move in we were greeted with stained carpets, dirty walls, and feces in the toilet (when we complained we were told it was from a "back up" that had occurred the weekend prior). The stove and oven were not properly cleaned. Stove top had oil and crumbs. The staff member that did the previous tenants move out inspection did not care about how the rental was not properly cleaned. It's ... read more
Business response:
******, I'm sorry you had a poor experience with us in regards to your move in. We do our best to have every property in move-in condition. Unfortunately, there may be times where a vendor may not do the perfect job. We do try to ensure that doesn't happen, but it is possible. The property was professionally cleaned and carpet cleaned, so I apologize if anything was missed. There was a back up with the sewer around that time, and it should have been taken care of. It was an unfortunate situation for everyone. Thank you for ... read more
Poor communication and staff that treated customer like a inconvenience.
Business response:
Kory, Thank you again for leaving a review. You left one on ******, also, stating different things from this one. Again we are very confused by your review. This is exactly what was sent to you after we did the inspection: The move out inspection was completed and I wanted to start by saying thank you for taking such great care of the home and treating it with respect. It looked really nice in there. There were only two issues as follows: ___________________________________________________________________________________... read more
I rented from Copper Key, Reliant at the time, from Oct 2018 to November 30th 2020. I rented a townhouse that was at the end of a building containing 4 townhouses. On my end there were two doors approximately 2 ft apart, my door, and the neighboring tenants door. I was at the very end on the left side when you are facing the building. The very week that I moved in my daughter and her bf came by to put together a few pieces of furniture for me. I wasn't thinking when I parked my car in front of my apt about moving over for th... read more
Business response:
Mary, The neighbors next to you have been there for more than 8 years, not 2 or 3. No one has ever complained about them before now. You called the police on them many, many times and nothing was ever done to them, so the police never thought there was any merit in your complaints. If they were doing something wrong, they could have been held accountable at that time. I can't control when they do their laundry, or how hard they walk up the stairs, or if they are on the phone outside. You share a small covered porch in the fr... read more
Frequently asked questions about Copper Key Realty and Management
How is Copper Key Realty and Management rated?
Copper Key Realty and Management has a 4.5 star rating with 1,736 reviews.
When is Copper Key Realty and Management open?
Copper Key Realty and Management is closed now. It will open at 9:00 a.m.