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Cornerstone Crossing
- Apartments
- Columbus, OH
About this business
Location details
6033 Lake Club Court, Columbus, OH, 43232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT MOVE IN do NOT move here . There were 3 murders at the C1 cornerstone before it was actually shut down. If you call the office in need to fix something it takes WEEKS , IF they even answer the phone to GET the request which they NEVER do. These people will tell you you need medical reason to fix the air on a 90 degree summer day, then takes MONTHS to fix your air . Your fridge will break ..they say it has to b broke for 3 days to be fixed
Business response:
With this form of communication it is difficult to respond to specific events. There were delays during the pandemic shutdown. There may also be delays during periods of high demand when we handle requests in the order in which they are received. If a person has a medical form on file, an A/C repair would be treated as an emergency repair. Our residents' enjoyment of their homes is a top priority for us and we strive to answer each and every service needs as quickly as possible. Thank you for your comments.
Disappointed Poor communication from office staff. Mid application and paying holding fee, became unavailable. Office does not answer the phone it took 2 days to reach someone. When I was filling out application, never could reach anybody again.
Business response:
We set a high standard for ourselves, and we’re sorry to hear this was not met in your interaction with our community. We thank you for your comments as they will help us to improve the services we provide to our valued residents and prospective residents. Thank you for your interest in Cornerstone Crossing.
DO NOT MOVE HERE!!! LOOK ONCE AND NEVER LOOK AGAIN!!!! This is was my first apartment and for my first time, my experience is TERRIBLE! First of all, the apartments does not look anywhere near the model they show you. I was not able to view my apartment until the day of move in when I got my keys. Second, I’m on the bottom floor so when it floods it floods my carpet in my entire apartment. My carpet still has not been clean since the last time it flooded. My ceiling is caving in, in the bathroom. I have been seeing roaches. ... read more
Business response:
Thank you for your comments. With this form of communication it is difficult to reply to specifics so please contact us at 614-861-0334, cornerstone@live5812.com or through our website, live5812.com so that we can ensure that all of your service needs are addressed.
They would not fix the air conditioning without a medical reason Did you read that headline? I told them my air conditioning was out and had to harass them for over 3 weeks until they finally told me we had to have a medical reason for them to do it. In less than a year since I've been here, I've had literally dozens of issues. If i started listing them out, it would be longer than the Lord Of The Rings. Broken glass all over the parking lot, animals burrowing into the ceilings, and, oh yeah, NEEDING A MEDICAL REASON TO FIX ... read more
Business response:
Thank you for your comments. Your A/C has been repaired, and we have followed up with you to ensure that any service needs are scheduled for repair. We look forward to working with you to improve your resident experience.
fraudddd First of all the apartment you get don’t even look like the ones that are shown to you which is crazy....
Business response:
We have a variety of home styles, amenities and features to offer. Our priority is to make the application and moving process as simple as possible for our future residents. To ensure we address your concerns, please contact us directly. Thank you for your interest in Cornerstone Crossing. We look forward to fulfilling your needs.
DO NOT MOVE HERE My fiance and I lived here for maybe a year or two, it was OK. until our neighbor moved in. it was only supposed to be him and his son but he had his whole family living there which resulted in roaches coming from their apartment to ours, the issue was never correctly handled after contacting the leasing office multiple times, also to mention our neighbors toilet and bathtub was backing up into our sink and toilet. It was disgusting. we didn't get that resolved until we took water from her bathroom to the le... read more
Business response:
We welcome comments both positive and constructive as they help us to stay connected to the needs of our valued residents. We are sorry that we did not immediately resolve your maintenance issues and that you were inconvenienced. We work to continuously improve upon our services and to provide our residents with homes that they can enjoy. Thank you for your feedback.
DO NOT MOVE HERE!! The staff is extremely unprofessional and they changed our move in date 6 times! Changed the price constantly and wasn’t gonna put us in the apartment we looked at. DO NOT MOVE HERE YOU WILL REGRET!!
Business response:
Thank you for your comments. Your feedback will help us review our communications with our valued applicants. With this form of communication we cannot respond with specific details. However, we apologize that the events were stressful for you as our goal is to provide you with a pleasant leasing experience. Please contact us directly at the leasing office if there is anything that we can do to improve your experience.
Terrible If I could do zero stars I would. It's been 5 months and 4 attempts to get things fixed. My dishwasher is broken. There is a hole in my ceiling that leaks water in my livingroom. My sink doesn't drain. They never fixed it but wrote in file that they did multiple times. And now my Ac is broken. I called maintenance for emergency because my child can have seizures from overheating due to epilepsy and the maintenance person refused to come fix it. I need to get out of this hell hole asap!
Business response:
Thank you for your comments on our community. Your A/C was repaired within hours of your call. Our top priority is to provide you with a home that you enjoy. Service requests have been entered for your service needs, and we are happy to work with you to address and resolve them. Your feedback and your enjoyment of your home are important to us.
Horrible! Horrible living! Neighbor has loud parties & slamming in middle of night keeping people awake all night. Manager won't do nothing about it. Manager thinks it's OK to walk in people apartment whenever they feel like it without notice and no reason. Manager harasses people. Worst place I've ever lived in all my 50 years! Moving out ASAP! I see lots of people move in and within weeks or couple month move out cause so bad living here. Negative star rating.
Business response:
Thank you for your comments as they will help us to review our processes and make changes where necessary. We want all of our residents to have quiet enjoyment of their homes and ask that they notify us if noise from neighbors is greater than expected in a multi-family community. It is difficult to respond to specific complaints in a forum such as this so please contact us directly at the leasing office so that we may address and resolve your concerns. We value your feedback.
Frequently asked questions about Cornerstone Crossing
How is Cornerstone Crossing rated?
Cornerstone Crossing has a 3.7 star rating with 916 reviews.
When is Cornerstone Crossing open?
Cornerstone Crossing is open now. It will close at 5:00 p.m.