Corporate

Jessica F. 

on Yelp

14 years ago

This is the only way to shop for diamonds, hands down. My fiance and I had a really special experience here-exactly how I've been picturing my entire life how ring shopping should be! The best part is how VERY patient they were (I changed my mind 1000 times, and fiance' is super thorough). I think that's also why I loved the individual room service-I felt like I could take the time I deserved for such an important decision. It also makes it feel like I'm some famous ambassador or something (you know what I mean). Between my ... read more

Tom H. 

on Yelp

14 years ago

I bought my wife's engagement ring at Mervis in July 2010 and our wedding rings there in February 2011. My fiancée and I visited many jewelry stores (Kay, Jared, Fink's, etc) in the Northern Virginia area and Mervis ended up having our favorite rings. They also had a great selection of loose diamonds with the cut we were looking for (asscher). I was impressed that they treated me with respect and courtesy when I was dressed in jeans and a T-shirt during our first visit. Our diamond specialist, Tina, was very attentive to our... read more

Amy C. 

on Yelp

15 years ago

After a horrible "used-car" experience in the Tyson's location, my fiancee and I decided to try the DC branch, hoping it would be better. The service was definitely much friendlier, this could be because at this point we really had in mind what we wanted. Becky was great in finding settings that were exactly what we were looking for. She let us take time in comparing the settings and really seemed interested in getting the style exactly right. This part was great. The two stars is for Becky's service and for the setting sele... read more

Susan F. 

on Yelp

15 years ago

My boyfriend and I made an appointment for a Saturday in mid-December. Ashley emailed me a few days before to confirm the appointment--which I thought was really nice! She asked what styles I was interested in. I replied with links to 10 rings on the Mervis website, plus descriptions of what I was looking for in general. We arrived on time for our appointment. Ashley was with her previous client, so someone showed us to one of the consulting rooms. There we sat for 15 minutes before Ashley showed up. She apologized, saying s... read more

Pat W. 

on Yelp

15 years ago

I recently purchased an engagement ring for my fiancée from this location and it was an outstanding experience! I already had a Tacori setting in mind but needed help choosing a diamond. Although they didn't have my setting in stock, my salesperson Emile Brebeck found another Tacori setting immediately that I liked just as well and it was also cheaper. I was also very pleased that in helping me select a diamond, Emile was very honest and presented options actually under my price range instead of simply trying to sell me the ... read more

Ricardo C. 

on Yelp

15 years ago

I started my search for an ER in April of 2010. I spent a lot of time researching diamonds and so when I went to Mervis I was pretty set on what I wanted out of a diamond. We met with Gail who was extremely helpful. Never did I feel like she was pushing anything on us and she definitely made me feel like I was choosing a ring for a lifetime and not one for a sale. Ultimately we picked a nice setting and an EGL certified diamond. I was not too confident in EGL so I asked Mervis if they would send it to GIA. I paid a refundabl... read more

Chad M. 

on Yelp

15 years ago

I recently purchased my new fiance's engagement ring here. I received good, but not fantastic, customer service. One thing about Mervis is that you really need to have an idea of what you are looking for since they don't have displays of jewelry to look at. Instead that seat you in a room and bring you what they think meets your description. I had a good idea of what I was looking for and this worked for me, but Mervis wouldn't be a good place for someone who was looking for ideas. In the end, I opted not to buy a diamond fr... read more

Mike G. 

on Yelp

15 years ago

Perhaps I just didn't want to spend enough to satisfy the salesperson with whom we worked (I do not recall her name). My wife has small hands and we didn't want something huge, though in the end we still spent close to $6K for an engagement ring and custom matched band. Visited, looked at several diamonds, had a promise of a call back when some additional ones we picked out could be in the store for us to see (it was a Friday I believe and we were told they could be there early the next week), never heard back. Even if they... read more