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1900 Mervis Way, Tysons, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I met with Lisa, and she was unbelievably awesome! She gave us all the information, based on our likes and how we wanted to customize our bands. You walk in through a secured double door, and they lead you into a room. Not a typical jewelry store where you browse around their selection, but they first sit you down, offer to polish your ring(s) for free, and then bring a selection that seems to fit your style as well as fits your engagement ring. We found a perfect one that complimented it very well! And, the ... read more
My husband and I had the best experience with Mervis Diamonds. We looked around at other jewelers but felt like we got so so service. When we went to Mervis, we knew we had found what we were looking for. The lady who helped us with my engagement ring was so knowledgeable about diamonds and answered all of our questions. Since this was such a large purchase we wanted to know we were buying the best and we felt that way when we left Mervis. When my husband and I went back to Mervis to purchase my wedding band we had great exp... read more
My consultant Jordan was great. We came on a Sunday with about 30 mins prior to closing and he treated us with the utmost respect. He did not try and push us out of the store and we stayed about 35 mins past closing. My GF and I made an appt to see him that following Saturday and again he was very respectful and answered all of my GF questions. VERY friendly and again did not push me to buy anything. He showed my GF all the options and diamonds she wanted. Even laughed at my comment that they needed to provide a nice hard be... read more
My (now) husband and I went to Mervis when we were engagement ring shopping since we had heard good things about them. The sales associate was very passionate about diamonds and patient with us as we asked a lot of questions and tried on several settings. My husband ended up purchasing my ring from there and I absolutely LOVE it. I get compliments on it all the time and every time I get it cleaned, it looks brand new! They have great customer service and I definitely recommend the Rockville store to all of my friends that ar... read more
What goes behind the scenes is very interesting to say the least. Not a great place for an honest person ! Sales philosophy, " Be serious about buying or don't waste our time !" Hence, the interrogation rooms ! Glad to hear that Royal members are happy with Fred's. P.S. Avoid a salesperson called Emily. She is LOCO in the head with some hormones problems.
Mervis Diamond Importers definitely lives up to their reputation. I recently got engaged and my diamond specialist, Sara Tosyali, was very helpful. From the minute I walked through the door to when I finally purchased the ring, there wasn't a single moment when she was not available to answer my questions. Every member of the staff was friendly and polite as well. When I couldn't get ahold of Sara, I was able to get assistance from the rest of the team. Certain elements about the whole experience seem to scare off other peop... read more
If you want the best when it comes to quality of diamonds, then look no further! My husband and I had a wonderful experience here! Words can't express how impressed we were with the service, and the quality of my engagement ring, and wedding band. I was so impressed, that I bought my husbands wedding band from Mervis as well. Even if we had an issue with our rings, they took care of it immediately (minor details). I would HIGHLY recommend this store to anyone who is in the market for TOP NOTCH diamonds.
I had a great experience working with Mervis. I first visited their Friendship Heights location without an appointment and was amazed that they actually called a representative (Sara Tosyali) to travel from the Vienna, VA location, since they weren't otherwise able to personally assist me. After having visited several jewelry stores in the DC/MD area, and then speaking with Sara at Mervis for the day I felt very comfortable with their way of doing business and traveled to the Vienna location several times. Sara was excellent... read more
My overall experience was great..I do see people have had different experiences here. First place I went to when I started looking for an engagement ring, sat down with Tina Claery who asked if I knew what I was looking for and what I wanted. I did, which made it very easy to go through different options, rings, diamonds etc. I suggest doing your research before you go looking for a ring so you are not overwhelmed and don't get frustrated. Spent over an hour with Tina going through options and pricing. Was not sure what to d... read more
Corporate has a 4.8 star rating with 1,898 reviews.
Corporate is closed now. It will open at 9:00 a.m.