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1391 East Madison Ave, El Cajon, CA, 92021, United States
Get directionsDo not come here. My grandmother was sent here to recover from a surgery and it was disgusting. The floors are sticky and it smells horrible. The nurses aren't attentive.. my grandmother arrived early in the evening and wasn't even checked in with a nurse until the following day she arrived. This place needs to be shut down.
I was in this facility for over a week ad it was horrible. When you go to their website it shows a beautiful garden and shows this beautiful two bedroom room done in a very light mint green with a wine glass on the table with a napkin in it. I could go on and on and on, But my hands getting sore.
Business response:
Hello Ms. Eddleman, I am sorry we did not meet your expectations during your stay. Here at Cottonwood Canyon, we strive to provide the best care and customer service. I am a bit confused as to your complaint, given that we did previously provide you evidence on you receiving your medications and clarified to you initially that we did not have an on-site pharmacy. Given that there are no acute rehab facilities that do not have an on-site pharmacy, I do not know where you would receive this information. Please feel free to ... read more
This place is a horrifying nightmare. My grandmother was sent here after spending about two weeks in Grossmont Hospital. If our family had a choice, we would have never sent her to this vile place. For one, the facility is filthy. The patients aren't properly cared for, either. I've witnessed patients answering phones, letting guests in when the night staff is too lazy to do so, and even wandering outside through emergency exits. My mother had called last Thursday to set up an appointment for my grandmother to get her hair ... read more
My mother is a patient here, if she were stronger I would move her. I found her falling to the floor o, evening last week. I put the call bell on and waited 15 minutes for a response. My family has been there almost around the clock, we do the repositioning. Generally do not see a nurse in the hours I am there. The hospice agency asked why I chose this facility. I didn't and I regret my mother's last days are spent in this filthy place.
Business response:
Hello Angela, Recently we have gone through a change of administration and while I was not present when this occurred I can honestly say that your comments have definitely been heard. We currently provide room rounds that allow the residents to voice any great or bad experiences that they have. We also have environmental rounds to ensure cleanliness is a priority. At Cottonwood Canyon we strive to provide exceptional customer service and care. If you have any questions or concerns, please feel free to contact me at 619-444... read more
If there was a no star option I would not rate this place. My grandmother was transferred here and this place is awful! They never really came in to check on her. I was there visiting for about five hours and they never came in to change her. We asked for medicine to make her comfortable, since she is dying, it took them two hours to get it! And all the staff looked confused didn't know what was going on. One nurse was so rude she just walked In and my mother asked her a question and she didn't even acknowledge my mom and ju... read more
Business response:
Hi VR, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 858-504-0388. Thank you, Josh, Administrator
My father was transferred to cottonwood last week, it was the biggest mistake ever they almost killed my father. 1-they lost his clothes they put on someone else's clothes. 2- his sugar level was out of control almost 400 they didn't care about giving him his medication on time. 3- he was burning when he would go to the bathroom they were supposed to check for bladder infection and totally ignored. 4- they won't help patients to the bathroom they tell them do it in your diaper and the worse part is I went in to check on my d... read more
Business response:
Hi Renee, Thank you again for bringing these matters to my attention. I'm glad we had a chance to chat on Monday and hope we can improve from this experience. It was an honor to serve your father and your family. Thank you for working through this with me. If you have any further questions, feel free to contact me directly via my cell phone at 858-504-0388. Josh, Administrator
I have a friend that was put in Cottonwood Canyon for hospice. She is on medical and medicare, because she is low income, she is in a room with 5 other people. Those with private ins are in a room with 2 beds. I walked into my friends room which was dirty, and clearly had not been cleaned for who knows how long. She was in a bed with dirty bedding. I have witnessed the staff treat the patients as if they were nothing but a inconvenience, one nurse after being called by another patient, saying what now, the staff lacks patie... read more
Cottonwood Canyon Healthcare Center has a 3.9 star rating with 130 reviews.
Cottonwood Canyon Healthcare Center is open now. It is open 24/7.