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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It was great experience that I totally enjoyed. Thank you a worth while experience and for that keep it up.
Business response:
Thank you for the kind words! We’re glad to hear you had a great experience and truly appreciate you taking the time to share your feedback. We look forward to serving you again!
Sott Rupeet is best service tech. With him I know I will be treated right
Business response:
Thank you for your great feedback! Scott is a valued member of our team, and we’re glad to hear he took such good care of you. We truly appreciate your trust and look forward to assisting you again in the future.
Good service. Only problem, I was told 1.5-2 hours and ended up taking 5 hours.
Business response:
Thank you for sharing your experience. We’re glad to hear the service itself was good, and we apologize for the extended wait time. We appreciate your patience and your feedback, as it helps us improve our scheduling and communication.
With Scott has my service tech i k ow I am in good hands. I will also have my car serviced here.
Business response:
Thank you for the great review! We’re glad to hear that with Scott as your service technician, you feel confident you’re in good hands. We truly appreciate your trust and look forward to servicing your car again.
Had appt for oil change took almost two hours. That is ridiculous. Also items quoted that needed service air filter cabin filter replacement etc. was told my maintenance agreement didn’t cover those types of things. Looked at agreement and it is bumper to bumper and does cover the filter replacements. Not a happy camper
Business response:
Thank you for the feedback. We’re sorry your oil change took longer than expected and for the confusion about what your maintenance agreement covers. If you’re willing, please contact us with your visit details so we can review the agreement and address this properly. 972-792-5657 , 469-655-6745
Service manager great, dealership under new ownership…. .Being asked to take numerous surveys, pain in the xxx. Dealership markups on parts is disgusting.
Business response:
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our service manager. We understand your concerns regarding surveys and parts pricing, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide a better experience in the future.
Good and fast service and excellent communication, concerning the repair of my vehicle overall needs.
Business response:
Thank you for your kind feedback! We’re glad to hear you received good, fast service and clear communication regarding your vehicle’s repair needs. We truly appreciate your trust and look forward to assisting you again in the future
Scott has always been great to work with, explains issues thoroughly, and advises when something is necessary or if it can wait to be worked on.
Business response:
Thank you for the kind feedback! We’re glad to hear that Scott has consistently been great to work with and takes the time to thoroughly explain any issues while providing honest guidance on what needs immediate attention versus what can wait. We truly appreciate your trust and look forward to assisting you again in the future.
Shauna had been phenomenal and extremely helpful/supportive through my entire experience. All of my previously owned vehicles were Chevrolet and I recently purchased a Nissan vehicle and immediately regretted the decision due to having issues that should have been resolved before the vehicle was sold. Shauna is the reason I’d consider ever purchasing another Nissan vehicle. Other Nissan dealers can learn a thing or two from her when it comes to customer service.
Business response:
Thank you for taking the time to share your experience. We truly appreciate your honesty and are sorry to hear about the initial concerns with your vehicle. That said, we’re grateful that Shauna was able to step in and provide the level of care, support, and follow-through that every customer deserves. We’re very proud to have her on our team, and your kind words will absolutely be shared with her. Thank you again for giving us the opportunity to assist you, and we hope to continue earning your trust in the future.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,499 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open on Monday at 9:00 a.m.