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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service was great from the moment I drive up to the service bay. Friendly and courteous staff
Business response:
Hi Susan! Thank you so much for sharing your experience. We're thrilled to hear that our team made you feel welcome from the moment you arrived at the service bay. We truly appreciate your kind words and the opportunity to serve you here at Clay Cooley Nissan of Richardson! Please reach our if there is anything else we can do.
Didn’t feel they were completely honest. I question two of the contradictions I was told. They were very nice and polite but just not comfortable with the outcome!
Business response:
Hi, this is Angela, one of the managers here at Clay Cooley Nissan of Richardson. I’m sorry we don’t have your contact information to reach out directly. I’d really like the opportunity to go over your visit and clear up any concerns about the information you were given. Please feel free to call me at 972-792-5657 or 469-655-6745 I would love the opportunity to make things right.
Everything was completed quickly and correctly. Scott kept me updated on my status and let me know items recommended to be done.
Business response:
Thank you for sharing your experience! We’re glad to hear everything went smoothly and that Scott kept you well informed throughout your visit. We truly appreciate your feedback and look forward to serving you again at Clay Cooley Nissan of Richardson!
Shauna has been the best service advisor I’ve had there for years. She’s on her game, courteous and professional. She got all the work done when promised.
Business response:
Thank you so much for your kind words! We’re thrilled to hear that Shauna delivered such great service and kept everything on schedule. She truly takes pride in taking care of our guests, and we’ll be sure to share your feedback with her. We appreciate your continued trust in Clay Cooley Nissan of Richardson!
Scott is very knowledgeable and keeps you informed about your vehicle. Honest about time estimates so you know whether to wait or take the shuttle.
Business response:
Thank you for the great feedback! We’re happy to hear Scott kept you informed and provided clear, honest time estimates so you could plan whether to wait or take the shuttle. We’ll be sure to recognize him for the excellent care. We appreciate your trust and look forward to serving you again at Clay Cooley Nissan of Richardson!
Darris was excellent patient and knowledgeable made me feel like I wasn’t being sold to but provided with an experience I sincerely appreciate the time he took with me and I hope he still working there when I’m ready for another vehicle. It’s sometimes hard to find people that are genuine about what they do but I must say y’all have an excellent salesperson
Business response:
Thank you so much for sharing this! We’re thrilled to hear that Darris made the process feel like a genuine experience, not a sales pitch, and took the time to answer everything patiently. We’ll be sure to recognize him for the great care. We appreciate your trust and can’t wait to welcome you back when you’re ready for your next vehicle!
Great service. Bob Schille was really great determining our needs, cost estimate and keeping me updated on progress of service.
Business response:
Thank you for sharing your experience! We’re delighted to hear that Bob provided excellent service, clear communication, and kept you updated throughout the process. We’ll be sure to share your kind words with him. We appreciate your trust in Clay Cooley Nissan of Richardson!
I still haven't gotten my 2nd key and wash before handing over was really sloppy. A cash buy took too long.
Business response:
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how important it is to have everything handled promptly and smoothly, especially with a cash purchase. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist and make sure this is resolved for you as quickly as possible.
Chris Kye was great. Really listened to my needs and sold me a car that I wasn’t even there to see. The finance dept was pushy and took longer than expected and also made me feel bad for not buying the extended warranty (of whatever they were selling as an add on) I didn’t appreciate the attitude he gave when I said no for the 15th time. Then he got snappy when I took my time signing the final papers. There was zero customer service in the finance office. But Chris made up for it by delivering the car to my home under my ter... read more
Business response:
Thank you for sharing your detailed feedback. We’re so glad to hear that Chris provided such excellent care and went above and beyond to make your experience special. However, we’re truly sorry to learn that your experience in the finance office didn’t meet our standards for customer service. That’s not the experience we want any guest to have, and your comments have been shared with our management team for review and coaching. We’d appreciate the chance to speak with you directly to ensure your concerns are fully addressed.... read more
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,360 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open at 9:00 a.m.