This profile has been claimed by the business owner or representative.
Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took my car in for a "recall diagnostic" service. Got there around noon on Saturday and was asked to come back on Monday. My service person was good as far as communicating back and forth about questions I had. But was not very knowledgeable or maybe was told not to speak about WHAT actually was tested or how it was tested. They gave me around 6-8 recommendations for services that they recommend, mind you I picked up this Rogue 2023 SL in July. Haven't even had it for 5 whole months and they are telling me I need to replace ... read more
Business response:
Thank you for taking the time to share such detailed feedback. I’m very sorry to hear about your experience . We’re currently unable to locate your information in our system, but I would truly appreciate the opportunity to speak with you directly so we can review what happened, answer your questions, and work toward turning this experience around. Your concerns are important, and I want to make sure they’re addressed properly. Please contact me at 972-792-5657 or 469-655-6745, and I’ll gladly look into this with you. Thank y... read more
Shauna is superb! She is professional, knowledgeable and easy to work with. They waiting room is also nice with plenty of snacks and areas to relax or do work while you wait.
Business response:
Thank you so much for your kind words! We’re thrilled to hear that Shauna took great care of you, she truly is an asset to our team. We’re also glad you enjoyed our waiting area and amenities while your vehicle was being serviced. We appreciate you choosing Clay Cooley Nissan Richardson and look forward to seeing you again at your next visit!
Gido was patient and low-pressure during the entire process: He allowed me to take my time without making me feel rushed or coerced. I felt like I got a great deal and was well informed.
Business response:
Thank you for sharing your experience! We’re glad to hear that Gido provided a patient, low-pressure, and informative experience throughout your visit. That’s exactly the kind of environment we strive to create. We’re happy you found a great deal and felt confident in your decision. Thanks again for choosing us — we look forward to helping you in the future!
Gido is knowledgeable and super easy to work with during the process. He explains everything well and cares about guiding you through.
Business response:
Thank you for taking the time to share your experience! We’re happy to hear that Gido made the process smooth and easy for you. His clear communication and care for our customers are things we truly value. We appreciate your feedback and look forward to assisting you again in the future!
Labor prices are a bit high but that is the economy these days - Shauna has been a fabulous service advisor and ensures all my services are taken care of and the parts are at a fair price. Have taken my vehicle to Courtesy Nissan for years and will continue to for the life of my vehicle.
Business response:
Thank you so much for your loyalty and for taking the time to share your experience with us. We truly appreciate your understanding regarding labor costs, and we’re glad to hear that Shauna continues to take great care of you. She’s an excellent advisor, and we’re proud to have her on our team. Thank you for trusting Clay Cooley Nissan of Richardson ( formerly Courtesy) with your vehicle over the years, we look forward to supporting you for many more. Have a wonderful day!
Thank you. We appreciate the attentive service. Waiting on the oil change was a good experience. The thorough evaluation is useful. Keep sending those coupons!
Business response:
Thank you so much for your feedback! We’re glad to hear the oil change visit went smoothly and that you found the evaluation helpful. We’ll definitely keep those coupons coming your way — we appreciate you choosing us and look forward to seeing you again. Have a great day!
Good dealership, very good service, you can make an appointment or walks in. Overall is really good
Business response:
Thank you for the great feedback! We’re happy to hear you had a good experience with our team and that both appointments and walk-ins worked well for you. We truly appreciate you choosing us and look forward to helping you again in the future. Have a wonderful day!
Everything went well. I was able to drop my car off first thing in the morning and picked it up after work.
Business response:
Thank you for sharing your experience! We’re glad everything went smoothly and that our drop-off and pick-up process worked well with your schedule. We appreciate you choosing us and look forward to helping you again whenever you need us. Have a great day!
My experience was great! I was greeted with kindness by the staff and Robert upon driving in. During work (I dropped off my car), I received updates on the 4-point check and the original services. Once I received the suggestions on what other services my car needs, I also received a call. Robert explained each service that I was confused about and told me what I should prioritize to be ready for my long holiday road trip. Truly appreciated his kindness and communication. Bonus: my car was ready for pickup within 3 hours (bef... read more
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that Robert and the team took great care of you and kept you updated throughout the visit. Clear communication and helping you feel confident before a long trip are exactly what we aim for, so it’s wonderful to know that came through. We truly appreciate your kind words, and we’re glad we could get your vehicle ready so quickly. If you ever need anything in the future, we’re here to help.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,432 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.