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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
was not attendance to my to needs or seeing if i was taking care of
Business response:
Imtz1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
The current staff was extremely nice and helpful. From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue that brought me in, and that none of them know the lies I was told nor the actual repairs that were charged on prior visits with previous staff. The known defective transmission etc has been worked on and billed to me instead of Nissan paying, repeatedly for so long and so many times without a full repair, that I am just now bei... read more
Business response:
Tangbug, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
No uber on Saturday? Really? And couldn’t tell me if I needed state inspection
Business response:
Jraulmorales09, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.
You don’t offer your own texts. There is lying and cheating with the customers
Business response:
Hi Masuboor11, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 792-5657 EX 3030.
I presented a $1 coupon for Texas State vehicle inspection to my SA Joe. He told me I would have to make another purchase at the regular price to use the coupon. I showed him that there's no restrictions spelled out in the email coupon and I had called a Courtesy agent on the phone prior to arriving to the dealership to confirm that there were no such restrictions. I then asked to talk to his manager. That's when he was reluctant to let me see the manager and raise his voice with me that the manager would give me the same an... read more
Business response:
Judytruong80, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
The director who greeted me and Joe were awesome! Very friendly and professional. Very grateful for the excellent service and care.
Business response:
Thank you, Erin, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again, have a fantastic day!
Terrible! Not upfront about pricing. Sales person blames the manager instead of fighting for what’s right. Will never go back!
Business response:
Denisemaddox, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
I'm completely not unimpressed. Will not go back for purchase or service if I can avoid it. Sale - finance person added a warranty I didn't want or request and when I went to talk to him about it he was very rude, one of the sales managers had to help me to keep me from leaving the car there and walking away. Service was ridiculous. Car had less than 3k miles but brought it in for an oil change, with coupon for 39.95 though final invoice was $48 and I really can't figure out why. I was sitting in the lobby waiting but got a ... read more
Business response:
Sdorazio719, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Was never notified about what was wrong with vehicle untill I reached out. Had diagnostic report for 2 hours on portal before I reached out. Never even spoke to her about what diagnostic reports meant. When attempted to call to speak to her, she had already left for day. Never gave any notice that she would be leaving.
Business response:
Bre_taz, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,479 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.