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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Schedule a routine oil change/tire rotation and when I arrived the service drive was empty. Took several minutes for an advisor to come out and great me. Once greeted and checked in with Shelton, he mentioned that the service department was a little behind and it would possibly be 2 hours. After 3 HOURS I checked in with Shelton and and he assured me they had a tech on it and would be done shortly. After 4 HOURS and this time speaking to the Service Manager Manuel, I was then told it was in the wash bay and would be out shor... read more
Business response:
Hi Tara_rodosta, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
DO NOT APPRECIATE ADDON CHARGE FOR USING CREDIT CARD! WHO IN THIS DAY USES CASH OR CHECK? ALSO, WHO CARRIES HUNDREDS OF DOLLARS IN CASH AROUND? PLUS, I QUESTION THE LEGALITY SINCE IT ONLY SHOWS UP ON MY CREDIT CARD RECEIPT AND NOT MY COURTSEY SERVICE BILL. MAYBE I'LL ASK THE ATTORNEY GENERAL FOR TEXAS ABOUT THIS FEE.
Business response:
Hi Eastercr thank you for taking the time to leave us your honest feedback.
Very low trade value. Have a brand new 2024 Buick Envision Avenir with less than 100 miles on it. They offered 34k for it. When I said that was unacceptable, a sales manager came over and tried to explain why. He told me that he had found a brand new red one that was listed for 40k. This cars MSRP is 48.5k. Asked where he found this, and he refused to tell me. I came home and did a search on Buick website and built my exact car. I did an inventory search for it @ 2000 miles and the closest one I found to the dealership had a... read more
Not important enough to be responded to today is July 29, 2024-No response from the owner/dealership on my issues! Everyone else gets one but me no respect for old women !! This dealership, disrespects women! LUIS refused to communicate with me along with Clay Cooley himself !! Update 7/29/24 No response from the dealership or Clay Cooley after my letter. I have maybe 700 miles on the car. Avoid driving it as humanly possible. It’s a lemon. April 24, 2024 got bullied into leasing a car. Sight, unseen. I was sick the whole ti... read more
I purchased a used vehicle from them on June 29th. Part of that purchase agreement was to have a few service items addresed. I was told i would be contacted that following Monday for follow up. This never happened. I called/texted my sales rep multiple times that week and was constantly told service would call me soon. Eventually, my sales person told me i could schedule the follow I with service myself. I scheduled it for July 9th and explained to service exactly what needed done. An hour after dropping my car off and waiti... read more
Preying on stupid people is their business model. Bait and switch tactics. Advertised car on website and Carfax only to be told once there that their website had been hacked and that's why its 8k more in person. So many RED FLAGS!!!
Unfortunately, I have to give this dealership a one star at minimum. Wish there was a way to leave no stars. This dealership is TERRIBLE. Blaine and Curtis, the sales guys were really nice to work with. The issue is the degenerates sitting in the “bubble”. You know, the xxxxx (I swear, prison inmates are more honest than these guys) that the sales guys go to to get the numbers from. I noticed their website had Nissan Sentras for a certain low price. I looked for the “gimmick” warnings and the small print warning and couldn’t... read more
Reggie, you can speak to Marco, he has all the details and paperwork, since we were there for over 5 hours, that's unacceptable and ridiculous!! I had prepared paperwork with me to show the vehicles I wanted to see and ask questions about. I previously called and left a message the Director about 90 minutes before leaving my home in Forney, near Terrell. I found out by talking to the operator at Courtesy Nissan, you all do not have a Internet Sales Mgr. My voicemail was transferred to the dealership Director. I left a detail... read more
I was told by Nissan Comsumer relations that I am welcome to write a review, contact news, our Attorney General and FTC. I was told I would receive a phone call from Paul Spence 2 days ago with no response. They have our claim and claim number. I can't put complete complaint since it is too long. We purchased a brand new 2023 SL Rogue on December 18,2023. We have had problems before the purchase which I should have listened to my inner self. First, we test drove the Nissan Rogue and we smelled a horrible burning smell in the... read more
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,479 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is open now. It will close at 9:00 p.m.