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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
"Bad Business and Bad Management " Long story went to Courtesy Nissan to Trade in my 2017 Nissan Titan XD for a 2018 Titan Platinum Reserve. The reason for coming was to find avenues to get my truck out of my moms name. I told them straight up that I only want to make a deal if the truck is in my name only. They agreed. They came to me and said we have a deal. I sign my papers and all my mom have to do is sign her docs of Power of Attorney to release the vehicle and it will be out of her name. I drove of the lot a happy cust... read more
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. We wish you the best of luck on your future endeavors
"Was cornered in an office and was yelled at by the mananger " When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outstanding balance affected my credit. When I went to talk to them and spoke with the Sales manager Salim Pirbhai in his office. After bringing my concerns to feeling screwed over as a customer I traded in a car and there was a balance left over. He began to yell at me in his own office that is closed and locked. Holding... read more
"Service Appointment that was never honoredI made an appointm" I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would discuss cost, etc. I show up at 2:45pm today. A little back story- with the sweltering heat this mirror was left dangling. I show up 15 minutes early- only to be told that no one would be able to fix my mirror until mid Monday. Why did the gentleman make a reservation then for 3 pm after I explained to him how criti... read more
"Watch out your pocket" Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did something on computer and told me 36.95 which I thought total amount. In the end they charge $43.21. Questioned about the different, advisor turned around said $36.95 is for oil change and I agreed. Don’t want to fight for $7 since I’d been waiting for 1 hour. Just be careful and asked for details before let them start the work..
"Very Disappointed." Very Disappointed, I brought my car to Courtesy Nissan to do diagnose/multiple inspection on my car and it went well, and yesterday im trying to prepare my car for a long drive, and found out that they installed the lug nuts on my car in wrong way and it was stuck on the bolt. Brought my car back to them with the receipt, and the guy Donie refuse to fix it unless im gonna pay for labor, even though they're the one who messed it up. He didnt even bother to bring the car to the service shop inside. Very di... read more
"Stand your ground" Took my car in for standard maintenance-oil change, tire rotation, battery check. Needed battery. Not really surprised there. All work done satisfactorily. Told me a brake light was out. Wanted to charge me $75.00 to change the bulb. This is highway robbery of the highest order. I told them that was ridiculous. They simply changed the bulb. Cost $4.99. No labor charge for this. Discovered it was not the bulb but a loose connection somewhere. STAND UP FOR YOURSELF IF SOMETHING SEEMS SUSPECT. QUESTION EVERY... read more
Took my car in for standard maintenance-oil change, tire rotation, battery check. Needed battery. Not really surprised there. All work done satisfactorily. Told me a brake light was out. Wanted to charge me $75.00 to change the bulb. This is highway robbery of the highest order. I told them that was ridiculous. They simply changed the bulb. Cost $4.99. No labor charge for this. Discovered it was not the bulb but a loose connection somewhere. STAND UP FOR YOURSELF IF SOMETHING SEEMS SUSPECT. QUESTION EVERYONE ABOUT EVERYTHING... read more
Horrible experience from start to finish! My car has the airbags involved in the recall, I went to the courtesy nissan website to see what to do next and their chat bubble popped up with an associate asking if they could help. When I gave them the information they said I would be contacted by an associate, but 3 days later I had no response and called to find out that they just wanted me to bring the car in and they would take care of it there. When I get there they immediately treat me like an inconvenience and tell me I ca... read more
The service manager Chris Watson should Not be in the service industry he is not professional and does not want to speak with customers very rude and is not truthful
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open at 9:00 a.m.