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CoverageX
- Auto Insurance
- Clearwater, FL
About this business
Location details
14255 49th St N Building 1, Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Completely shady. You called me and asked way too many questions to verify. I do not trust you at all.
Business response:
Hi *******, were sorry to hear that the experience felt uncomfortable. We understand how important privacy and trust are when discussing vehicle details. The questions asked during our calls are part of our verification process, which helps ensure customer information is accurate and secure before any quote or enrollment is provided.Participation is always optional, and we never want anyone to feel pressured. If youd like to discuss your concerns further or have questions about our process, our customer relations team can be... read more
It is a pressure sale. They say that you must decide while still on the phone or you will loose the chance. They will also tell you that you can cancel at any time, but unless you ask, they will not tell you about the cancellation fee. Our cancellation fee is about half of the monthly payment. Maybe that is a coincidence and the fee is the same for everyone.
Received a call from coverage X, spoke to *********. Hes very aggressive, pushy, hostile and made me very uncomfortable. Once he went over policy options he jumped straight to asking for my card info without even taking a breath. I dismissed his attempt with questions I had and he was very annoyed I had questions to which after answering very abruptly, asked again for my card info. I STILL had questions. So far, 2 red flags. His change to being aggressive and constantly asking for my card info. 3rd red flag was his annoyance... read more
Spoke to 3 different people on the phone, trying to cancel my order! Sent an Email, have not received an acknowledgment yet. I hope they reply soon. I hate to get my Credit Card involved in this transaction. This is the first time I have ever had a problem like this..
Business response:
Thank you for speaking with us today, ******. Were glad we were able to review everything together and get this fully resolved. As confirmed on our call, your policy has been cancelled effective the original purchase date since your request came in the same day, and we have already submitted the refund for processing. You should see it reflected shortly.Well give you a follow-up call on Monday just to make sure everything appears on your end and that no further action is needed. We appreciate the opportunity to clear this up... read more
My experience with this company was awful. I was retaliated against it was a hostile work environment and it was made impossible for me to my work. The manager told me that I was conspiring with the previous manager to take over her job and I was a mole. I reminded her of her mother as she accused me of playing the victim. I was also told that I will grow into a miserable old lady with nothing but my cats. When I did what I was asked the manager went out of her way to find something wrong to give a lower score as she didn't ... read more
Business response:
We take this matter very seriously and want to clarify that this review appears to describe an internal employment situation rather than a customer experience. While we always welcome genuine customer feedback, the ******************** review platform is intended for consumer interactions only.Out of respect for confidentiality and professionalism, we will not discuss personnel matters publicly, but we can confirm that this individual is not a CoverageX customer. Weve already reached out to the ******************** to reques... read more
Coverage is still take money out my account after i no longer want to insure with them and then charging 75$ to cancel i will pay yall for yall to leave me alone
Business response:
**********, thank you for sharing your feedback. Were sorry to hear about your concern and want to make sure this is resolved quickly. Our team will be reaching out to confirm the details on your account and verify the cancellation status. Please know that once a policy is cancelled, no further payments are processed, and we no longer charge any cancellation fee. Well review your account personally and do everything we can to ensure youre satisfied with the outcome.
put me with a sales *** by the name of *****, who explained the whole process told me that there was a $200 deductible when any time my car was in the dealership for ***airs and that my fee would be $100 a month and so I said please send me a copy of the contract so I can read it over and call me tomorrow 4 PM so I can sign up if I agree to everything thats in the contract so after he calls me the next day at 4 PM, I gave him my information however, in their contract, they have $100 deductible which he charged me $200 and th... read more
Business response:
Hi ****,We truly appreciate you taking the time to share your experience both here and on ******. Were very glad to hear that the situation was fully resolved and that youre now satisfied with the outcome. Our Customer Relations Manager, *****, worked directly with you to ensure everything was made right and your most recent review on ****** reflects that resolution perfectly.Were thankful for the opportunity to earn back your trust and look forward to your BBB review being updated to reflect the positive experience youve si... read more
I just received a telephone call from an individual attempting to sell me coverage from CoverageX. The call originated from another individual and was then passed to this person. The salesman was extremely pushy but informed me of the coverage I could obtain. He just kept pushing for my credit card number. I literally had to tell him over 6 times that I would not be providing that today. Each time he became more angry until he hung up on me during the call. The longer I was on the phone with him, the more red flags popped up... read more
Business response:
*****, thank you for bringing this to our attention and we are truly sorry for the experience youve described. What you reported is not how CoverageX expects our representatives to behave. We require respectful, no-pressure conversations, and we do not ask for payment information until a customer has clearly chosen to enroll. We want to investigate this immediately. Its possible you were contacted by a third party or someone misrepresenting CoverageX; if it was one of our agents, well address it directly. Please email ******... read more
Very pushey trying to get a sale I was at work and they wouldn't take that for an answer Kept saying this shouldn't take to long and now I'm paying 98 dollars a month for something I dont if I want right now.Trying to get my debt paid up rigjt now Then kept saying a different rate to convince me to to sign up.
Business response:
******, thank you for taking the time to share your experience. Were truly sorry that your initial interaction with our team came across as pushy. Thats never the impression we want to leave. Weve since spoken directly and made sure your concerns were addressed to your satisfaction. We appreciate you giving us the opportunity to make things right and look forward to your update reflecting your revised experience.
Frequently asked questions about CoverageX
How is CoverageX rated?
CoverageX has a 4.5 star rating with 1,216 reviews.
When is CoverageX open?
CoverageX is closed now. It will open tomorrow at 9:00 a.m.