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CoverageX
- Auto Insurance
- Clearwater, FL
About this business
Location details
14255 49th St N Building 1, Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Coverage is still take money out my account after i no longer want to insure with them and then charging 75$ to cancel i will pay yall for yall to leave me alone
Business response:
**********, thank you for sharing your feedback. Were sorry to hear about your concern and want to make sure this is resolved quickly. Our team will be reaching out to confirm the details on your account and verify the cancellation status. Please know that once a policy is cancelled, no further payments are processed, and we no longer charge any cancellation fee. Well review your account personally and do everything we can to ensure youre satisfied with the outcome.
put me with a sales *** by the name of *****, who explained the whole process told me that there was a $200 deductible when any time my car was in the dealership for ***airs and that my fee would be $100 a month and so I said please send me a copy of the contract so I can read it over and call me tomorrow 4 PM so I can sign up if I agree to everything thats in the contract so after he calls me the next day at 4 PM, I gave him my information however, in their contract, they have $100 deductible which he charged me $200 and th... read more
Business response:
Hi ****,We truly appreciate you taking the time to share your experience both here and on ******. Were very glad to hear that the situation was fully resolved and that youre now satisfied with the outcome. Our Customer Relations Manager, *****, worked directly with you to ensure everything was made right and your most recent review on ****** reflects that resolution perfectly.Were thankful for the opportunity to earn back your trust and look forward to your BBB review being updated to reflect the positive experience youve si... read more
I just received a telephone call from an individual attempting to sell me coverage from CoverageX. The call originated from another individual and was then passed to this person. The salesman was extremely pushy but informed me of the coverage I could obtain. He just kept pushing for my credit card number. I literally had to tell him over 6 times that I would not be providing that today. Each time he became more angry until he hung up on me during the call. The longer I was on the phone with him, the more red flags popped up... read more
Business response:
*****, thank you for bringing this to our attention and we are truly sorry for the experience youve described. What you reported is not how CoverageX expects our representatives to behave. We require respectful, no-pressure conversations, and we do not ask for payment information until a customer has clearly chosen to enroll. We want to investigate this immediately. Its possible you were contacted by a third party or someone misrepresenting CoverageX; if it was one of our agents, well address it directly. Please email ******... read more
Very pushey trying to get a sale I was at work and they wouldn't take that for an answer Kept saying this shouldn't take to long and now I'm paying 98 dollars a month for something I dont if I want right now.Trying to get my debt paid up rigjt now Then kept saying a different rate to convince me to to sign up.
Business response:
******, thank you for taking the time to share your experience. Were truly sorry that your initial interaction with our team came across as pushy. Thats never the impression we want to leave. Weve since spoken directly and made sure your concerns were addressed to your satisfaction. We appreciate you giving us the opportunity to make things right and look forward to your update reflecting your revised experience.
My experience with CoverageX has been very frustrating. My *** ******* broke down, and the repair shop confirmed that the issue was the engine. I opened a claim with CoverageX and was told to submit my service invoices, which I did right away. However, neither I nor the repair shop have heard back from the claims department, and my car has been sitting at the shop since September 25, 2025 over a week with no update.I also had to pay out of pocket for my tow, even though my plan states that CoverageX covers $100 for towing, a... read more
Business response:
****, were truly sorry to hear about your experience and appreciate you taking the time to share it. After carefully reviewing your claim (Reference: COVX150287), we confirmed that our team responded quickly and followed all steps outlined in your protection plan to assist you.According to the records and service documents you provided, the vehicle had been driven only about 88 miles between mid-June and the date of breakdown (09/24/2025), and the policy itself had been active for roughly five days at that time. Because of t... read more
I wanted to end and get them to return the 1st pmt. during the call they called and ignored my request. that was a week ago and still have received the refund .I believe I'm going to try and reach out again. Very unhappy
Business response:
****, thank you for sharing your feedback, and we want to sincerely apologize for the frustration youve experienced. To clarify, your refund was processed on September 24th when your cancellation was finalized. Depending on your bank, it may take a day or two for the funds to reflect in your account.That said, we dont want there to be any uncertainty so our team will be following up with you right away to confirm that everything has been fully resolved on your end. We also want to do whatever we can to make this right for an... read more
Horrible people. They put out a letter to a person saying they must call the company **** before her coverage ended. They then pushed an elderly person with Alzheimers into a policy she did not want or need. Even when other family members got involved they fought with them to keep the coverage that was not needed and refused to put a manager on the phone. After fighting with them for a long period of time they finally agreed to refund the money.
Business response:
We take these concerns very seriously at CoverageX, and we want to make sure your familys experience is addressed with the care it deserves. Based on the details provided, we have not been able to locate an active policy under this name, so we would like to verify the account in question. Could you please provide the policy number or the phone number associated with the account so that we can properly investigate and resolve this matter?Our commitment is to provide clear, respectful service and to honor our money-back guaran... read more
They took my car's info, let me know it was salvage-titled, kept my money...b*stares. ***AVOID THIS COMPANY ***
Business response:
We appreciate the opportunity to speak with you directly and resolve this matter. Your payment was voided the same day, and were glad to know you are satisfied with the outcome. We look forward to your updated review once its published and truly appreciate your patience and understanding throughout the process.
HAVE AUTH# TO REPAIR CUSTOMERTS CAR SENT IN SIGNED INVOICE AFTER REPAIRS MADE NOW, THEY REFUSE TO PAY THE SHOP. *** ******* OWNER OF DE ********************
Frequently asked questions about CoverageX
How is CoverageX rated?
CoverageX has a 4.5 star rating with 855 reviews.
When is CoverageX open?
CoverageX is closed now. It will open tomorrow at 9:00 a.m.