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Cpap.com
- Medical Supplies
- Stafford, TX
About this business
Location details
13235 N Promenade Blvd, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was quite upset to find out that item I ordered was a back order without ETA when I had to call the customer service. I was about to cancel the order but Crystal was so helpful and worked with me to resolve the issue. I could give her 5 stars but I had to settle with 4 stars since the website did not tell me the item would be backordered when I initially placed the order.
Business response:
Hi Miyuki, We are sorry for that there was no onsite notification that an item was on back order. Thank you for letting us know that Crystal managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.
I called customer service because my CPAP machine that I had just ordered was missing its data card. Without hesitation the representative volunteered to send me one free of charge. Outstanding service for sure!
Business response:
We are sorry to hear that the SD card was missing. Thank you for letting us know that we managed to resolve your concerns, Please let us know if there is anything else we can assist you with.
Wonderful customer service today. Explained everything so well.
Business response:
Awesome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I have used the site to order supplies online and have found it to be easy to use and reasonable delivery time. This time I wanted to buy a new machine for travel and called to to talk with a representative. He was very helpful and knowledgeable. He helped me determine that my original prescription was good for this purchase and told me how to get it to them. Everything worked smoothly and I love my new ResMed Airmini.
Business response:
Hey Linda, Thank you for sharing your shopping experience with us! We are glad to hear that you're enjoying your new machine. Please let us know if there is anything else we can assist you with.
GREAT service starting with Carol, Lexi, Agnes and a couple more ( I can't remember their names). Your customer service team is on point, very informative and professional. As long as I need cpap service you have a long term customer. I will refer mycpap.com to every who ask. Thank you
Business response:
Hi Wallace, thank you for taking the time out to share your experience with our company! Also, thanks in advanced for the referrals and we look forward to hearing from you again soon.
I've been doing business with C-PAP.com for five or more years now and the customer service is very attentive and helpful whenever I have a situation that I need help with. Very professional.
Business response:
Hi Cheryl, Thank you for being a loyal customer! We are committed to providing our customers with the best service possible. Thank you for sharing your experience with us and we hope to hear from you again soon.
Their customer service representative who helped me, Agnes, was very helpful. Ordering from cpap is very convenient and prices are very competitive. Speedy delivery. You do have to file the insurance claim yourself. They have a printable universal claim form you can use.
Business response:
That's awesome! Thank you for letting us know that Agnes, provided you with the level of service you needed. Please let us know if there is anything else w can help you with.
CPAP.COM is the best source for cpap related supplies if you don’t have insurance. The prices are great and you can return a mask for free if you don’t like it. The staff bends over backwards to make sure you get exactly what you want. I can’t say enough about this company. I have bought supplies from them for at least 6 years without a single problem. The best of the best in the cpap world.
Business response:
Hey Dalen, Thanks so much for your kind words! We will continue to provide our customers with the best service possible. Thank you for sharing your experience with us and we hope to hear from you again soon!
I do not have insurance that pays for CPAP supplies, so I have used my gear far longer than I should have and only when absolutely necessary, I bought items off eBay as cheap as I could. I found CPAP.com by accident and talked to a lovely and extremely knowledgeable and helpful lady. She has spent so much time with me picking the best sleep care items and making sure I am extremely happy every time we talk. Her name is Layne and she is such a pleasure. I have also briefly spoken with two other representatives and they were d... read more
Business response:
Awesome! Thank you for sharing your shopping experience with us! We'll be sure to share your kind words with Layne. Please let us know if there is anything else we can assist you with.
Frequently asked questions about Cpap.com
How is Cpap.com rated?
Cpap.com has a 4.8 star rating with 5,260 reviews.
When is Cpap.com open?
Cpap.com is closed now. It will open at 8:00 a.m.