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Credit Acceptance

2.7

Location details

WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
SunClosed
2.72,234 reviews
Bonnie S's profile image
Bonnie S 
3 years ago

Love to destroy people lives, once again this company is in a Civil Action law suit, what I don't understand why haven't these bottom feeders been shut down, this is the most dishonest company on the planet you cannot barely find one positive review about this place all they do is make derogatory remarks on your credit report when they can't repossess a car that constant practice is destroying people lives this is why people are always following lawsuits against them countless lawsuits but there will be a day when this compa... read more

Eb P's profile image
Eb P 
3 years ago

2 minutes agoNEW If I could give this company a 0 i would they have made purchasing a car absolutely horrible. I am a single mother of 3 kids and 1 on the way. I bought a 2010 Dodge Journey (March of 2021) from a dealership who used them and the car broke down and was completely inoperable after 3 weeks (still in the month of March) and I put a total of $1000 extra dollars into the car to fix because the problems started 1 week after getting the car. I called credit acceptance the first month to explain what happened they ne... read more

Sade B's profile image
Sade B 
3 years ago

This is my 2nd time dealing with this company all because I wanted to build my credit back up and have a brand new car. Would have been better off keeping my cash car and making repairs to that. Credit Acceptance lost one of my payments last year after telling me that I had made all of my payments. I even investigated on my end because I make payments different ways. Strike 1. Now most companies have been working with people because of the Covid 19 Public Health Emergency but not Credit Acceptance! They call me 8 times a day... read more

Darrell M's profile image
Darrell M 
3 years ago

My car was STOLEN. Found chop up these people was called by me and the police and still hit my credit for 6 years since it’s happened they’ve hit my credit they are the worse company to go through and BBB listed them as a non BBB complaint Shit business they also ran my credit report without my consent last month!!! 

Jim M's profile image
Jim M 
3 years ago

I guess I am in the right place. I was unfortunate enough to deal with this company. I will never deal with them again and will not recommend them to anyone else and will do no business with any company that deals with this company. I am lucky I didn't have to call the "Customer service number earlier in my contract, as you cannot do some things on line. The number will send the caller to a third party who will deceptively sell you a service such as "MyCallADoc.com." Another company I will never do business with. I wanted to... read more

Karen B.'s profile image
Karen B. 
3 years ago

Credit Acceptance is deceptive. They offered an option for us to catch up payments from an unemployment period we experienced. We kept our agreement, then discovered they reported those as late pays up to 90 days. We spent the next year paying off vehicle loan completely. It has been 2 years since we caught up. They are reporting as account closed, paid, x days late. Are they indicating we were behind when vehicle was paid off? Every time I pull credit up with credit karma, it shows up as paid off, late x days. 

Destiny J's profile image
Destiny J 
3 years ago

I only gave 2 stars because they tried to work with me during Covid. So I got a SUV in May 2019. Everything was fine until the car stopped working in March 2021 heading back from a funeral. Luckily I was able to make it home. The engine has issues, the ABS system went out on me taking my kid to school. The car only lasted a little less than 2 years. I was always behind on payments due to lost income due to Covid. I tried to catch up, I just couldn’t… the calls got silent because usually they’ll call everyday. While I was on ... read more

Misty C.'s profile image
Misty C. 
3 years ago

Yes my truck was repoed BUT IT WAS PAID OFF IN INSTALLMENTS! THEY TOOK THEIR MONEY TILL IT WAS PAID! AND ITS MARKED AS PAID ON MY CREDIT REPORT BUT ITS STILL ON THERE AND HELPING TO KEEP ME FROM BUYING A HOME FOR MY FAMILY! I DO NOT RECOMMEND USING THESE PEOPLE! BUYER BEWARE!!!!!!!! 

Eddie H's profile image
Eddie H 
3 years ago

One worst company's I ever did bussiness with the state of Massachuetts Attorny General went after them doing unethical things to there customers they had over 569 complaints in three years people need read their profile and look at there reviews before doing bussiness these people it amazes me they have been bussiness this long..will have them paid off bye November next year dont want any thing do them again